No. #1: Risk Mitigation
"This app is totally saving our rear end. We are moving our entire East Coast Datacenter to a co-location facility and all of the former IT staff (my friends) decided to leave early after the layoffs and not help with the co-location move as Management had hoped, and nobody knows how any of the UNIX\LINUX\Oracle side is setup (I know some Linux but am really a Windows/AD/VMware admin). FORTUNATELY we entered all of our application, device data etc into easyCMDB about 2 years ago which has allowed our UNIX and Oracle admin on the West Coast figure out the majority of how all the parts of our East Coast environment are linked. easyCMDB is definitely a life saver."
In addition to the intrinsic benefits to be gained by adopting the ITIL framework, easyCMDB will also enable you to:
- Identify problematic infrastructure components
- Identify the impact of change and loss of service to your business
- Avoid unnecessary purchase of infrastructure
- Manage the movement and assignment of I.T. assets
- Identify and avoid conflicting changes
- Identify unauthorised changes to your infrastructure
- Improve your customer response and resolution time for reported incidents
- Improve dissemination of technical information within your organisation
- Centralise operational documentation
- Track what infrastructure your projects are dependent on
- Reduce dependency on staff undocumented knowledge
- Improve the efficiency and effectiveness of your Service Desk
- Conduct forward-planning of change, warranty expiry and other date driven events
- Monitor the cost of incidents and downtime to your business, and performance against SLAs
- Track software licensing
- Maintain an audit trail of all infrastructure changes
- Automate the notification of assigned tasks to your Support Groups
- Improve your Change Request review and approval process to increase your implementation success ratio
- Reduce maintenance overhead by providing quick access to support information
- Meet the compliance requirements of ISO 20000
- Reduce risk to your business operation
- Align yourself with industry and ITIL best practices
- Collapse your Service Support systems into one low-cost solution = easyCMDB !