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Additonal Information
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easyCMDB is helping companies world-wide achieve ISO 20000 |
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"easyCMDB helped us to implement ITIL best practices in order to provide world class IT services to our customers and to be the 1st ISO 20000 certified company in Sri Lanka" - Geethaka Fernando, Eureka Technology Partners, SRI LANKA |
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"EasyCMDB enabled us to implement our ITIL processes, but what we really like about it is the way the development listens to their customers." - Koen Hillewaert, Service manager, Softlution, NETHERLANDS |
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"We are delighted with the impact easyCMDB has had on our IT operations." [More] - Steven Lilly, Your Conveyancer, UK |
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"Tech Inventions has provided the highest levels of responsiveness that I've ever experienced during my 24 years in IT" [More] - Paul Leigh, Pannar Seed, SOUTH AFRICA |
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Benefits
In addition to the intrinsic benefits to be gained by adopting the ITIL framework, easyCMDB will also enable you to: Identify problematic infrastructure components Identify the impact of change and loss of service to your business Avoid unnecessary purchase of infrastructure Manage the movement and assignment of I.T. assets Identify and avoid conflicting changes Identify unauthorised changes to your infrastructure Improve your customer response and resolution time for reported incidents Improve dissemination of technical information within your organisation Centralise operational documentation Track what infrastructure your projects are dependent on Reduce dependency on staff undocumented knowledge Improve the efficiency and effectiveness of your Service Desk Conduct forward-planning of change, warranty expiry and other date driven events Monitor the cost of incidents and downtime to your business, and performance against SLAs Track software licensing Maintain an audit trail of all infrastructure changes Automate the notification of assigned tasks to your Support Groups Improve your Change Request review and approval process to increase your implementation success ratio Reduce maintenance overhead by providing quick access to support information Meet the compliance requirements of ISO 20000 Reduce risk to your business operation Align yourself with industry and ITIL best practices Collapse your Service Support systems into one low-cost solution = easyCMDB ! |
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| "The team at Tech Inventions have far excelled any vendor that I have ever dealt with in terms of Responsiveness, Support, and Value Add.[More]" - Kevin Robinson, Wells Instrument & Electrical Ltd, NEW ZEALAND |
| "easyCMDB has given us a 360 degree view of our IT operations and driven best practice across the organisation. A fantastic product!" - Jim Yiapanis, Lonely Planet, AUSTRALIA |
| "Once the ITIL light really goes on, the value of easyCMDB is unbeatable" - Andy Carnahan, Wingecarribee Shire Council, AUSTRALIA |
| "We passed our ISO 20000 audit with flying colours using easyCMDB as the heart of our operations" - Robin Hunter, E-MIS UK |
| "An excellent fit for our needs, and fantastic help and support." - Jim Macura, Perfect Image UK |
| "easyCMDB is a 'methodology-embedded' tool that helps us to provide best services to our customers." - Laurent Martin-Desile, Catalina Marketing FRANCE |