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Additonal Information
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easyCMDB is helping companies world-wide achieve ISO 20000 |
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"easyCMDB helped us to implement ITIL best practices in order to provide world class IT services to our customers and to be the 1st ISO 20000 certified company in Sri Lanka" - Geethaka Fernando, Eureka Technology Partners, SRI LANKA |
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"EasyCMDB enabled us to implement our ITIL processes, but what we really like about it is the way the development listens to their customers." - Koen Hillewaert, Service manager, Softlution, NETHERLANDS |
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"We are delighted with the impact easyCMDB has had on our IT operations." [More] - Steven Lilly, Your Conveyancer, UK |
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"I'm really enjoying working with this excellent well thought out CMDB, Kudos to you and your team!" - Mark Slatem, IT Wizards, AUSTRALIA |
| Supported Configuration Items | |
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The Location CI represents a physical location where People and Devices reside. A Location can also contain Racks, to which Devices are assigned. A Location could represent a building, floor of a building, or even a room within a building. Locations may also be linked to Networks and Documents. |
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A Network CI represents a physical network, for example a LAN or WAN. A Network can be associated with multiple Devices, and a Device can be connected to multiple Networks by defining multiple network interfaces. A Network can also be associated with multiple Locations, Documents, Changes and Incidents. |
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A Device CI represents any type of computer hardware, for example Personal Computers, Laptops, Printers, Routers, Switches or Servers. A Device is assigned to a Location and may optionally reside within a Rack. Devices can contain Applications, Software Products & Data Stores and be associated with People and Documents. A Device may connect to one or more Networks. |
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A Software Product CI represents a commercial software product that does not directly perform a business function, but may support an Application. Examples of Software Products are Operating Systems, Development Tools, Database Software etc. A Software Product resides on one or more Devices and may utilise one or more Data Stores. A Software Product can be associated with People and Documents. |
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An Application CI represents a software component that supports a business process. An Application usually depends on Software Products and Data Stores to operate, and can also be associated with People and Documents. An Application will typically reside on multiple Devices. |
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A Data Store CI represents a logical information repository, e.g. an Oracle RDBMS or LDAP directory. A Data Store resides on one Device and may be linked to one Software Product. One or more Applications and Software Products may utilise a Data Store. A Data Store may be associated with People and Documents. |
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The People CI represents someone that has an involvement in your IT operation. Optionally, a Person may be given access to read and/or write data to the CMDB. A Person may be assigned to a Location and associated any other CI. An example of an association between a Person and Device might be "Administrator" or "Installer" |
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A Document CI represents any type of file containing information relevant to another Configuration Item. Documents may be associated with any other Configuration Item type. An example of a Document might be a User Guide associated with an Application or a build document for a Device. Once uploaded a Document can be linked to any number of CIs providing a powerful information repository. |
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Collections allow you to group arbitrary CIs together. There are a number of pre-defined Collections that enable you to define Services, Projects, Releases, Support Groups and Access Control Groups. Plus you can create your own Collection types to group related CIs. |
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Services are a special type of Collection that help you to define your IT Services and related CIs. Each Service can have its own SLA definition and provide default categorization, assignment and priority for incidents affecting the Service. |
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Changes record all modifications to your infrastructure by association with your CIs. Changes may be linked with other dependent Changes. Only users flagged as Change Approvers may approve Changes. Changes can be assigned to Support Groups or People. |
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An Incident represents a Fault, Problem, Known Error or Service Request. An Incident may be linked to any other CI that was affected or caused the Incident. Incidents can inherit from Services which define priority and other attributes. Incidents may be assigned to Support Groups or individuals for action and can track all associated Tasks. |
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Both Changes and Incident records can have Tasks defined. A Task can be assigned to a group or individual and can be dependent on other Tasks. Tasks have their own due date and time and can be linked separately to Documents. By defining templates you can create your own workflows for recurring Changes & Service Requests. |
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| "The team at Tech Inventions have far excelled any vendor that I have ever dealt with in terms of Responsiveness, Support, and Value Add.[More]" - Kevin Robinson, Wells Instrument & Electrical Ltd, NEW ZEALAND |
| "easyCMDB has given us a 360 degree view of our IT operations and driven best practice across the organisation. A fantastic product!" - Jim Yiapanis, Lonely Planet, AUSTRALIA |
| "Once the ITIL light really goes on, the value of easyCMDB is unbeatable" - Andy Carnahan, Wingecarribee Shire Council, AUSTRALIA |
| "We passed our ISO 20000 audit with flying colours using easyCMDB as the heart of our operations" - Robin Hunter, E-MIS UK |
| "An excellent fit for our needs, and fantastic help and support." - Jim Macura, Perfect Image UK |
| "easyCMDB is a 'methodology-embedded' tool that helps us to provide best services to our customers." - Laurent Martin-Desile, Catalina Marketing FRANCE |