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Additonal Information
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easyCMDB is helping companies world-wide achieve ISO 20000 |
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"easyCMDB helped us to implement ITIL best practices in order to provide world class IT services to our customers and to be the 1st ISO 20000 certified company in Sri Lanka" - Geethaka Fernando, Eureka Technology Partners, SRI LANKA |
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"EasyCMDB enabled us to implement our ITIL processes, but what we really like about it is the way the development listens to their customers." - Koen Hillewaert, Service manager, Softlution, NETHERLANDS |
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"We are delighted with the impact easyCMDB has had on our IT operations." [More] - Steven Lilly, Your Conveyancer, UK |
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"Tech Inventions has provided the highest levels of responsiveness that I've ever experienced during my 24 years in IT" [More] - Paul Leigh, Pannar Seed, SOUTH AFRICA |
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Feature Summary
Click here to see our new feature roadmap. Click here to see our release history. Feature Menu Summary Supported Configuration Items Configuration Management Incident & Problem Management Change Management Release Management Document Management Integration Summary Integrated ITSM product based on ITIL 100% Web application, only web browser required Configuration Management Service Desk Incident Management Problem Management Change Management Document Management Release Management Graphical diagram generation [ Back to top ] Supported Configuration Items [ Details ] Locations Racks Networks Devices Software Products Applications Data Stores Documents People [ Back to top ] Configuration Management Bi-directional relationships Extensible schema Web service interface Customizable Lookup Values Ownership assignment & notification Software license tracking Full audit trail of all changes CR enforcement of all CI modifications Multi-version CI records PDF summary and detailed reports Financial reporting Asset tracking CI booking / scheduling built-in Firewall rule definition CSV Export & Import Integration with discovery tools Multi-company partitioning of CMDB data Record-level access control CI cloning capability Bulk update capability Relationship Navigator & diagram output Custom data views and queries Customizable graphic images and layout Document linking and free-form Notes Switch between standard and custom schema Group CIs into Collections [ Back to top ] Incident & Problem Management Optional use, can reference external system Support for Faults, Problems, Known Errors and Service Requests User self-service Email notifications Generate & update incidents via email Customizable portal Automate incident creation Customizable Service Request forms Incident Dashboard Incident Statistics and reporting Known Error and Problem lookup Incident templates Linkage between Incidents & CIs Linkage between Incidents & Changes FAQ database Service & SLA definition Auto-reminders Auto-escalation Plot Incidents on Calendar Time & cost recording Customer billing reports Support for Tasks with separate assignment Update Incident & Task detail via E-mail Full audit-trail of incident life-cycle Customizable categories, status Incident close & reopen Vendor performance tracking Document linking and free-form Notes Non-working day calendar Service Desk working hours Calculation of elapsed time Impact analysis View & explore Incident relationships in diagram [ Back to top ] Change Management Optional use, can reference external system Support for Standard & Emergency changes User self-service Email notifications Update change Task notes via E-mail Automate Change creation Optional Change review step Multi-level CAB approval Pre-approved Changes Change Dashboard Change Statistics and reporting Change templates Linkage between Changes & CIs Linkage between Changes & Incidents FAQ database Project definition Auto-reminders Plot Changes on Calendar Time & cost recording Customer billing reports Support for Tasks with separate assignment Full audit-trail of Change life-cycle Customizable categories, status Change close & reopen Document linking and free-form Notes Impact analysis View & explore Change relationships in diagram [ Back to top ] Release Management Define Release and link to CIs Link Release to Project Link Release to Change Request Change Request inherits links from Release Record release dates & deployment info Plot Release dates on Calendar Release reporting Document linking and free-form Notes View & explore Release relationships in diagram [ Back to top ] Document Management Upload documents into CMDB Link a document to multiple CIs Support for any type of file Bulk load capability 10MB file size limit Upload configuration files, code automatically Custom views and search capability Extended security to protect documents Version history and audit trail View & explore Document relationships in diagram [ Back to top ] Integration Active Directory® or other LDAP authentication & synchronization Discovery tool integration with auto import OpenNMS® and Nagios® support Perl scripts provided for automating tasks SOAP 1.1 and WSDL 1.1 compliant web service interface Custom development available for specific connectors Any 3rd party product capable of calling external script can trigger easyCMDB event [ Back to top ] |
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| "The team at Tech Inventions have far excelled any vendor that I have ever dealt with in terms of Responsiveness, Support, and Value Add.[More]" - Kevin Robinson, Wells Instrument & Electrical Ltd, NEW ZEALAND |
| "easyCMDB has given us a 360 degree view of our IT operations and driven best practice across the organisation. A fantastic product!" - Jim Yiapanis, Lonely Planet, AUSTRALIA |
| "Once the ITIL light really goes on, the value of easyCMDB is unbeatable" - Andy Carnahan, Wingecarribee Shire Council, AUSTRALIA |
| "We passed our ISO 20000 audit with flying colours using easyCMDB as the heart of our operations" - Robin Hunter, E-MIS UK |
| "An excellent fit for our needs, and fantastic help and support." - Jim Macura, Perfect Image UK |
| "easyCMDB is a 'methodology-embedded' tool that helps us to provide best services to our customers." - Laurent Martin-Desile, Catalina Marketing FRANCE |