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Additonal Information
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easyCMDB is helping companies world-wide achieve ISO 20000 |
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"easyCMDB helped us to implement ITIL best practices in order to provide world class IT services to our customers and to be the 1st ISO 20000 certified company in Sri Lanka" - Geethaka Fernando, Eureka Technology Partners, SRI LANKA |
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"EasyCMDB enabled us to implement our ITIL processes, but what we really like about it is the way the development listens to their customers." - Koen Hillewaert, Service manager, Softlution, NETHERLANDS |
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"We are delighted with the impact easyCMDB has had on our IT operations." [More] - Steven Lilly, Your Conveyancer, UK |
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"I'm really enjoying working with this excellent well thought out CMDB, Kudos to you and your team!" - Mark Slatem, IT Wizards, AUSTRALIA |
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Integration
easyCMDB includes an integration layer offering multiple interfaces for communication with external systems. Our SOAP-based web service exposes methods for creating and synchronising data for all CI types as well as incident and change records. Our flexible CSV import facility can take text input in a variety of formats for updating and merging records in the CMDB and optionally cross-reference with Change Requests to detect unauthorised changes. The CSV import function is also available as a web service meaning regular automated imports are available. We use Perl for scripting the client-side calls to easyCMDB, which means you can place scripts anywhere on your network to update the CMDB remotely with data relevant to your requirements. A number of example Perl scripts are available for doing things like creating recurring Change Requests, Querying CI data and linking CIs. 
In addition to Perl we provide VB scripts for conducting WMI discovery on Windows platforms. This can be used with our web service to update software inventories in the CMDB and identify unauthorised software installations. If you haven't the resource or expertise in-house to write scripts for interfacing to easyCMDB we can do it for you. We've already helped a number of customers integrate their existing Service Desk or Network Management product with easyCMDB including Request Tracker®, Tivoli Netcool®, OpenNMS® and Nagios®. Our Relationship Diagrams produce clickable drawings you can use to browse CI relationships. An upcoming version will include integration to Cmap Tools® so our diagrams can be exported and manipulated in its editor. Soon you'll be able to selectively extract information from easyCMDB and generate Wiki pages so that your IT information is easily accessible, saving hours of documentation effort. Have you got an existing product that you want to link into easyCMDB? Ask us today and we'll find a way! |
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| "The team at Tech Inventions have far excelled any vendor that I have ever dealt with in terms of Responsiveness, Support, and Value Add.[More]" - Kevin Robinson, Wells Instrument & Electrical Ltd, NEW ZEALAND |
| "easyCMDB has given us a 360 degree view of our IT operations and driven best practice across the organisation. A fantastic product!" - Jim Yiapanis, Lonely Planet, AUSTRALIA |
| "Once the ITIL light really goes on, the value of easyCMDB is unbeatable" - Andy Carnahan, Wingecarribee Shire Council, AUSTRALIA |
| "We passed our ISO 20000 audit with flying colours using easyCMDB as the heart of our operations" - Robin Hunter, E-MIS UK |
| "An excellent fit for our needs, and fantastic help and support." - Jim Macura, Perfect Image UK |
| "easyCMDB is a 'methodology-embedded' tool that helps us to provide best services to our customers." - Laurent Martin-Desile, Catalina Marketing FRANCE |