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Additonal Information
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easyCMDB is helping companies world-wide achieve ISO 20000 |
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"easyCMDB helped us to implement ITIL best practices in order to provide world class IT services to our customers and to be the 1st ISO 20000 certified company in Sri Lanka" - Geethaka Fernando, Eureka Technology Partners, SRI LANKA |
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"EasyCMDB enabled us to implement our ITIL processes, but what we really like about it is the way the development listens to their customers." - Koen Hillewaert, Service manager, Softlution, NETHERLANDS |
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"We are delighted with the impact easyCMDB has had on our IT operations." [More] - Steven Lilly, Your Conveyancer, UK |
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"I'm really enjoying working with this excellent well thought out CMDB, Kudos to you and your team!" - Mark Slatem, IT Wizards, AUSTRALIA |
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Serious about Support
Regardless of where you are in the world we can support you. Whether via our reseller network or directly with us, we provide multiple methods for you to log calls. Method 1: Via online help. This is our preferred method. By clicking on the Help link in the top-right hand corner of most easyCMDB screens, you can access the Make Request link. This provides a pre-populated form that you can use to submit a request directly into our fault database. Method 2: Via e-mail. Simply e-mail your request according to your geographic location as follows:
Your request will be routed to your local support representative and logged into our system. Method 3: Via telephone. Call your local reseller or us directly. We use easyCMDB internally to manage all your requests. |
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| "The team at Tech Inventions have far excelled any vendor that I have ever dealt with in terms of Responsiveness, Support, and Value Add.[More]" - Kevin Robinson, Wells Instrument & Electrical Ltd, NEW ZEALAND |
| "easyCMDB has given us a 360 degree view of our IT operations and driven best practice across the organisation. A fantastic product!" - Jim Yiapanis, Lonely Planet, AUSTRALIA |
| "Once the ITIL light really goes on, the value of easyCMDB is unbeatable" - Andy Carnahan, Wingecarribee Shire Council, AUSTRALIA |
| "We passed our ISO 20000 audit with flying colours using easyCMDB as the heart of our operations" - Robin Hunter, E-MIS UK |
| "An excellent fit for our needs, and fantastic help and support." - Jim Macura, Perfect Image UK |
| "easyCMDB is a 'methodology-embedded' tool that helps us to provide best services to our customers." - Laurent Martin-Desile, Catalina Marketing FRANCE |