Release notes are updated regularly. Check back here for latest updates. Update 20100809 =============== -- Enhancements * NEW RAG status (Red/Amber/Green) icon displayed next to incident numbers on key screens, to indicate SLA target status. Green means within SLA, Amber means past response target but within resolution target, and red means past resolution target. Hollow circle means incident still open, solid circle means it has been closed. * NEW "Display RAG Status" option under Tools & Utils > Incidents tab allows RAG status display to be switched off. (Default ON) * Incident Template SLA Option may now be set to "Auto", "One" or "List". Auto means system will automatically find best SLA, "One" means a specific SLA (specified by Template) will be used, and "List" provides a drop-down list for user to select from. * NEW "Change Review Method" added to System Settings > Changes tab. Options are "All", "Majority" or specific number of reviewers. This option controls how many people must review an RFC before it changes to status "Reviewed" and progresses to approval. For example if set to Majority and there are 5 reviewers then 3 must review the RFC. * Change Approval Method option modified to reflect the new Change Review Method above * The RFC review and approval windows now show how many remaining reviewers & approvers there are * The "End User Visible" option when entering change and incident notes now also controls the e-mail notification to the End User. Therefore no need to separately select end user in the E-mail drop-down list. * Improvement to Relationship Report to exclude items for which there are no linkages * Event Calendar month selection now a drop-down list Update 20100624 =============== -- Enhancements * Network address can now be entered in CIDR format (x.x.x.x/nn) in Network CI field to auto-populate network_address, netmask, broadcast_address, host_min_address, host_max_address and max_hosts. Network ID field in CSV import can also be specified in CIDR format to auto-populate above fields during data import. * Linking two Device interfaces together will now automatically change the status of those interfaces to "In use" * Device interface fields are now customizable via the Database Schema Menu > CI Field Definition and CI Subtype Field Selection functions. * Device Interfaces can now be included on the menu and be queried separately, including CSV export, Bulk Update & Summary report. * NEW People Name Format field under System Settings > General control how People names should be displayed. Options are "NAME", "FIRST LAST" and "LAST, FIRST". Default is NAME. * NEW "Assign Me Status" fields under System Settings > Incident and Change tab can be used to set the status of Changes, Incidents and associated Tasks when the "Assign Me" function is used. Default is blank which means no status change. Note that only status values that are common between Changes & Tasks and Incidents & Tasks can be used. (Assigned recommended) * Incident and Change notes can now be e-mailed to individuals or members of groups involved, and/or to an entered e-mail address. * Notes edit window no longer opens as separate pop-up window * Device Interfaces can now be included on the menu and be queried separately, including CSV export, Bulk Update & Summary report. * NEW "Assign Me Status" fields under System Settings > Incident and Change tab can be used to set the status of Changes, Incidents and associated Tasks when the "Assign Me" function is used. Default is blank which means no status change. Note that only status values that are common between Changes & Tasks and Incidents & Tasks can be used. (Assigned recommended) * Incident and Change notes can now be e-mailed to individuals or members of groups involved, and/or to an entered e-mail address. * Notes edit window no longer opens as separate pop-up window * Check box added to Search Results when "Show All" selected, so that individual records can be selected for Bulk Update, Add to Collection and Notes functions. Bulk Update, Add to Collection and Notes functions now only visible if "Show All" selected * When notes are e-mailed from easyCMDB they are now automatically updated to show the date & time and recipients * Document CIs can now be Checked In & Out. "Check Out" button added to Relationship screen. Multiple Documents can be Checked Out or In at once via new links on Relationship Screen. Documents tab under "My Details" now has "Checked Out" option for listing documents user has Checked Out. * Groups and members can now be imported from LDAP (e.g. Active Directory). Mapping added for "Collections" and flag to indicate whether Group members should be included. (Tools & Utils > System Settings > LDAP > Import Wizard > Mapping) * Increased size of category and classification fields to 50 characters * Comments can now be recorded against IP addresses for Network CIs under "IP Allocation" * Can now link multiple documents to incidents and changes during creation * Can now edit Attribute Scheme and Custom Form via Incident/Change Template * Relationship Report extended to filter on CI Subtype and report on CIs that are NOT linked to target * Apply Update function improved * 'Me' button added to person link fields on custom Incident & Change form * Can now change the 'Type' value for Changes & Incidents in custom form * Changing Service in custom Incident form no longer automatically loads defaults but prompts first * 'default' Project can now be removed from system if not needed Update 20100602 =============== -- Enhancements * Display & execution of reports can now be controlled via Tools & Utils > Access Roles > Reports tab * Any view may now be configured as a Report and appear on the Reports menu by editing the View options and setting the Report Category and Report Title * Additional Report Categories may be added by user under Tools & Utils > Lookup Value Maintenance * NEW search box in screen header for quick find by CI name or incident/change/task number partial search Update 20100601 =============== -- Enhancements * Boolean fields are now shown as select lists containing 'Y', 'N' and blank option rather than a checkbox * NEW field position setting added to incident and change Attribute Schemes to control positioning of field on form. 'Previous' will position field next to previous field, 'Next' will position field on next row (or column if multi-column layout used see below) * NEW field layout setting added to Attribute Scheme options. 'Single Column' lists fields in a single column vertically (the default) and 'Double Column' lists fields two columns wide (to cater for larger screens) * NEW font size setting added to Attribute Scheme options. 'Standard' is the default, or use 'Small' to show a smaller font. With 'Small' option fields are sized larger to show more data. * NEW Show Headers setting added to Attribute Scheme options. Default is ON. Turn OFF to hide all section headings. Update 20100513 =============== -- Enhancements * Removed "Email Notification" flag against People and replaced with notification settings under Preferences. Separate options provided for all Change and Incident workflow steps including Tasks. Default is ON for all. De-selecting an option will suppress e-mail notifications for the particular step. Preferences may be set for all users in Access Role via Tools & Utils > Access Roles > Preferences tab. * Defined Menu options now determine access to CI types. If user does not have at least one option for a given CI type (e.g. 'networks'), they will be denied access to any search or edit screens related to that CI type. Does not apply to "End Users" who are automatically granted access to their own Changes, Incidents and People record. * Incident and Change Dashboard sections now automatically excluded if no related menu option exists for user. * View Menu improved to list views & templates in select box rather than bullet-point list. * E-mail notification flag when creating Incident and Change notes is now automatically enabled. Update 20100512 =============== -- Enhancements * Rack free space is now displayed next to Storage Capacity in % and free U space in Relationship screen * E-mail notifications when adding notes are now CC'd to Assigned Person for Incidents, Changes and Tasks * Failed login attempts are now recorded in log file login_failures.log showing Time stamp, Company ID, User ID and reason of failure under <INSTALL_ROOT>\easycmdb\logs * Tasks in "Waiting" state are now included on the Dashboard (Read Only) * Changes may now be auto-generated by Incidents by linking the incident template to one or more change templates as "Resolved by". If the incident is subject to approval, the child Change(s) will sit in "Waiting" state until the incident is approved. * CABs can now be linked directly to Projects in order to determine who the approvers for a Project are Update 20100430 =============== -- Enhancements * A Task may now be defined that is triggered once all other Tasks have been completed. * Change Templates may now be linked in parent/child relationship to create a chain of changes. Creation of a change using the top-level Template will automatically generate child changes using Template links. * Child changes will sit in 'Waiting' status until the parent Change has been completed. The child status will then change to that specified by the Template (Draft, Requested, Accepted or Approved) Update 20100426 =============== -- Enhancements * NEW watchlist section on Dashboard, listing incidents and changes that are being monitored by the logged in user * NEW "Watch" button on CI relationship screen, allowing user to add incident or change to their watchlist * NEW "Auto Watch" option under My Details > Preferences, which when selected will automatically add created incidents and changes to watchlist. Default is OFF * "Add to KB" button under incident resolution field will now only show if the /Knowledgebase document folder exists * Dashboard now shows Assigned Group for incidents and changes. When selecting "Mine" option, incidents and changes are included where Assigned Group is one of the users Support Groups, and the Assigned Person is currently unassigned. Update 20100415 =============== -- Enhancements * NEW "Template Category" field for incident and change templates to facilitate searching & sorting. Values can be found under Tools & Utils > Lookup Value Maintenance under "Incident Template Category" and "Change Template Category". Sample values included. * Linking changes to changes now limits relationship choices to 'Parent of', 'Child of' and 'Related to' * Creating a child change defaults to the child being of the same type as the parent. * NEW loginproxy.php can be used to implement Windows pass-thru authentication for non-Windows platforms. Please see latest easyCMDB_Windows_SSO document for details. * NEW "Force Change Reapproval" option under System Settings > Changes will force reapproval of RFC if details are modified after it has been approved. * Extended size of device serial number to 100 chars * RFC approval e-mail body now added as note to RFC Update 20100412 =============== -- Enhancements * View criteria can now be expanded beyond limit of 3 conditions using '+' button on search screen. (no limit) * Personal Views may now be saved using "Save As" button on Search screen to copy an existing view. * New "All" and "Mine" options added above View listing in Search screen to switch between listing of all views or personal views. * All users have ability to create personal views unless disabled via new Access Role "Can create views" setting * Only administrators may alter/modify global views * Criteria used by view now displayed above search results * View description can now be entered via "Options" button on search screen and appears above view criteria * Can now use 'tomorrow' and 'yesterday' when searching date fields (as well as 'today - 1 day', 'today + 1 day') * Field Tooltips improved so they may now include HTML tags such as <br> to span multiple lines * Tooltip icon added to CI edit screens and custom incident/change screen -- Bug fixes * Items on Relationships diagram now ordered according by CI Type (applications, changes, collections, devices...) and CI Name * Relationship diagram filtering bug Update 20100323 =============== -- Enhancements * NEW "Last Task Completes" option under System Settings > Changes tab will automatically complete an RFC when the last task is completed. Default is OFF. * Dynamic members of Collection are now included in Relationship Navigator and relationship listing * Only Administrators are permitted to delete CIs * NEW ability to assign note to user. E-mail notifications generated for assigned notes and when read or replied to by the assignee * Notes can now be recorded against Document CIs * NEW note types "RFI", "FYI", "Reply", "Question", "Request" * NEW Dashboard section to display assigned notes, providing "Mark as read" and "Reply" options * Notes tab in relationship screen now includes "Mark as read" and "Reply" options against CI notes * Dashboard sections can now be reordered using new arrow buttons * Device "Model" values can now be defined for each corresponding "Make" using Lookup Value Maintenance. If no specific models for a given make are found, all models are listed who make are unset. * NEW "Modify any Change" and "Modify any Incident" setting under Tools & Utils > Access Roles permits members of Access Role to modify any Change and/or Incident record. Default is OFF. Administrators and Service Desk users override this setting and are always allowed. * NEW CI Owner report lists users and the CIs they are owners of in HTML or EXCEL output. -- Bug fixes * Error using CI picklist function when including a View Update 20100203 =============== -- Enhancements * Relationship Diagram and list now automatically includes 'Owner' link * NEW "Add to Collection" option on search results screen enables results to be added to a Collection * Change approver checklist now shows incomplete fields accurately instead of a general list * Bulk Update can now be used to copy a field value to another field * Multiple notification groups can now be linked to incident template * NEW Incident Counters report * Reports menu now displayed according to chosen category * Owner field now set to logged in user when creating CIs * Enlarge CI designation field to 50 characters * Convert __TAGS__ in incoming e-mail to their respective field names and insert into notes * NEW Knowledgebase function - refer easyCMDB_Knowledge_Base release note * ACG create permissions now includes 'Summary' option to show create permissions for all CI types * Incident analysis report improved to support SLA stats * Incident graphs improved to include SLA Met option * End User can now access own incident and changes via "My Details" link * Bulk Update can now be used to copy a field value to another field * New Export Table function under Database Admin > Maintain Databases menu * Target company can now be specified when importing users via LDAP * Access Role can now be specified when importing LDAP users * Access Role definition now includes default Access Level * Access Level automatically set when selecting Access Role when creating user * ACG Group create permissions can now be accessed via edit window -- Bug fixes * Relationship diagram now applies Relationship Options settings each time new item is opened * Custom Ticket screen now correctly filters Business Service > Service > Category incident fields * Fixed blank date occurred field bug in custom ticket * Saving view would remove it from Access Role permissions * Missing KB icons * Correction to __INCIDENT_URL__ tag * Certain search results returning duplicates * Issue searching Access Role Id field * Fix issue with document attachment naming when using Templates via e-mail * Reinstate tooltip field in Subtype Field Selection Update 20100129 =============== -- Enhancements * New 'Related Changes' function accessible from RFC relationship screen, plus reviewers and approvers windows, shows other open RFCs whose scheduled start & end dates, or linked CIs overlap with selected RFC. * New 'List' option on relationship screen shows relationships in list format, providing filter options for Physical, Technical, Groups or Process view * New icon chooser function allows browsing and selection of menu item images from menu item editor under Tools & Utils > Menu Definition. Images must be placed under ~/wwwroot/images/menu to be visible. * New open and closed indicator shown next to incidents, changes and tasks. Hollow circle indicates item is open, closed circle indicated item is closed. Available in Relationship Navigator and relationship lists. * New Template Menu provides selection of incident and change Templates. Available from new link on Dashboard or can be set up as start page under My Details > Preferences or direct menu item. Update 20091208 =============== Apply after: 20091119 -- Enhancements * Improved support for importing software inventory from CSV: - Added 'Device_Id' field to specify name of computer - Added 'Version' to specify software version. Automatically used to form CI name if no version number already present - Added 'Product Id', 'Product Key' and 'Install Date'. These 3 fields are attached to the relationship link between software and device - Enabled for Software Products and Applications - All new fields can be aliased to match import file - Refer to "easyCMDB_Data_Import_QuickStart.pdf" for full details * Increased size of money fields * Added end time to RFC notification e-mail when status changed to 'Completed' * NEW data entry mask facility for restricting field content under Tools & Utils > Database Schema Menu > CI Subtype Field Selection. Can be used to enforce numeric and/or alphabetic entry, plus field length. Mask displayed in red next to field when editing. See online help in Subtype Field Selection for details. * Date and time entry mask automatically implemented for existing fields in incident and change functions. * CI name can now be optionally included in subject line of e-mails when creating incidents. CI name must be within square brackets [] and can be a Device, Data Store, Application, Network or Software Product. If found, it will be automatically linked to the new incident record. * Custom menu item that calls URL with new window can now include javascript window settings in URL, by placing them at end of URL value following a pipe '|' character. For example, "http://myhost/myfile?param1=1¶m2=2|top=50,left=100,height=700,width=700,scrollbars,resizable,status" * MySQL database can now be physically separated from web server (e.g. clustered/replicated). Please ask support for configuration instructions. Update 20091119 =============== -- Enhancements * New System Setting "Closed Read Only" under Incident and Change tab specifies whether record should be read only after Closure, unless user is Owner or Administrator. Default is OFF. * New get_calendar web service returns data from Event Calendar for one or more CI types. See latest Integration Guide for details. * Event Calendar improved so when plotting CIs on calendar all date fields are searched including custom fields. Calendar information now cached for performance, which can be cleared using Refresh button. * Removed legacy user_field_[1-4] fields from schema * CAB now supports linkage to Collections * Login handler improved so that fields other than user_id can be used to find user, and settings from company other than HQ used for LDAP lookup. Update 20091103 =============== -- Enhancements * V2 of customer portal pages (refer: RN_easyCMDB_Customer_Portal_V2.pdf) * Can now change password min length and min numerics * Data Import Wizard will now create Device interfaces dynamically when Dynamic option used * Modifying an incident after closure no longer forces it to re-open * View menu now includes closed option for incidents, changes and tasks * Device index/tuning improvements * Mandatory field indicator (*) displayed according to status selected in default RFC form * Can now link incidents and changes directly to Collections * Relationship diagram options now include quick links for showing Physical, Technical, Groups & Process * Relationship diagram can now be shown in smaller text & icons via options * Can now include parent CI in search results when using the Field Search function * E-mail processing improvements: - Duplicate e-mails now silently discarded where same sender, subject line and size already processed in same run. - New apop_detect parameter can be set to 'false' to disable APOP authentication checking - Can now specify "cancel [incident|change|rfc] <ID>" in subject line to cancel request - Can now specify "new <template-ID>" where Template ID is incident number of existing Template to create a new incident based on a template. -- Bug fixes * Modifying Business Service of incident did not save value * Importing data into multiple companies using co_id field did not work correctly in Data Import Wizard * ACG security fix * Fixed use of quote in lookup values * Accented character fix in session values * Fixed Device interface CSV import issue * E-mail processor would fail with attachments > 10Mb. E-mails with large attachments will now be rejected gracefully and deleted. Update 20090924 =============== -- Enhancements * Default tab can now be controlled for all CI types via Tools & Utils > Relationship Options when entering Relationship screen * Default listing of closed incidents, changes and task records in Relationship Screen can now be controlled via Tools & Utils > Relationship options for all CI types. * Close on Completion flag added to Tools & Utils > System Settings under Changes tab to control auto-closure of Changes when status changed to "Complete" * Close on Resolution flag added to Tools & Utils > System Settings under Incidents tab to control auto-closure of Incidents when status changed to "Resolve" * User preferences can now be copied by an Administrator to all other users of the same Access Role. * E-mail notification can now be sent when creating or modifying Task note. * Increased size of several Device CI fields Update 20090917 =============== -- Enhancements * Added following options to incident and change Attribute Schemes under CI Subtype Field Selection: - CI Linking: whether to provide Affected CI field (create only) - File upload: whether to provide file upload ability (create only) * Custom Attribute Scheme may now be specified when modifying incidents or changes (may be different to Attribute Scheme used to create record) * New e-mail templates for CI owner notification and service request approval * Improved dynamic search function Update 20090202 =============== -- Enhancements * Tasks can now be marked as a Template and used for creating other Tasks via "Load Template" button * Tasks can now be reordered in the relationship screen. Note that is a visual order and does not impact execution order of Tasks. * CI Detail report can now be e-mailed from application. If document relationships are selected, all associated Document CIs will be attached to the e-mail. * Change and incident custom fields are now editable via the default forms where used in an attribute scheme. * Available tags are now listed in the E-mail Templates function * login_inc.html may now contain "bad_login_message" field to modify the default text used when login failure occurs * Added extra_flags parameter to backupdb web service to provide mysqldump with additional options * improve display of notes * default to notes view when displaying incidents or changes in relationship screen * improved performance of escalate web service Update 20090825 =============== -- Enhancements * NEW checkmail web service and associated checkmail.pl Perl script for checking the incoming mailbox. Maximum threshold for total messages in queue or max age of message in minutes can be specified and alert sent if either threshold exceeded. * readmail web service now accepts 'ping' as subject which replies with verification status of sending user * readmail web service now ignores delivery status messages * Affected CI selection window now includes list of CIs according to Location relationship of requesting user (changes) or affected user (incidents) * NEW "-- Field Search" option for menu items invokes new dynamic search form according to "search" flag set under Subtype Field Selection for '*' subtype * Custom view search criteria now stored per-user * Custom Attribute Scheme form now automatically includes "Affected CI" selection for Incidents and Changes * CI Summary Report now includes option to hide CI name, hides sort field and offers column width options Min,Max and Equal. * Chosen search criteria now displayed at top of search results when custom view criteria used. * All custom fields that were included in an Attribute Scheme for incidents and changes are now displayed read-only when editing the record within a "Custom Fields" section * Updated readmail.pl script which only logs when there is activity -- Bug fixes * Date display issue in Open Item Reports * Auto reminders included closed incidents Update 20090814 =============== -- Enhancements * Template ID now stored against change or incident records where Template used * Direct execution of Change and Incident Template can now be disabled via 'Template Executable' flag * NEW Open Items Report (PDF) shows open incident/change/tasks and overdue status * Can now control what incident and change subtypes can be created by ACG * Menu Item can now be configured to switch company when used * View menu improved to provide quick-create subtype drop-down * View menu now automatically uses "like" operator for searching rather than exact match * Can now specify 'today' as default value in custom date fields, and 'now' in custom time fields Update 20090720 =============== -- Enhancements * Documents can now be linked with Racks * Top area of Relationship screen can now be changed to show alternate attributes by implementing custom PHP page for specific CI Type/Subtype combination. Name of included source file is specified under Tools & Utils > Relationship Options. Samples available on request. * Custom views may now be implemented which join tables and display specific attributes.(Currently must be created by Tech Inventions) Once created SQL may be viewed/edited by user * Device interface listing may now be included/excluded from CI Detail Report * New 'Failed' Task status to cater for API Tasks * Change and Incident Templates can now specify the target Type of Change/Incident to create (see Target Type field) * NEW Attribute Scheme function for Incident and Change records defined under Tools & Utils > Database Schema Menu > CI Subtype Field Selection allows for custom form generation via Templates. Separate release notes available. * Tools & Utils > Default Templates function moved to inside Tools & Utils > Access Roles as part of Attribute Scheme enhancement * Improved security when viewing notes * Improved handling of reopening incident records by end user including notifications. * Added "Response Date" to incident record which is updated with current timestamp when the first modify operation of an incident occurs. This includes addition of notes, change of Task record etc. * Can now search custom form fields via the Search screen for incidents and changes * Can now search custom properties via the Search screen * Same person can now be Pre and Post reviewer of RFC * Same person may now be linked to Project as Pre and Post reviewer * Same person may now be linked to any Collection multiple times with different Relationships * Display of People relationship when linking to Collections now filtered to exclude invalid Change Review and Approver linkages * Attachment of Reviewers to Change now includes all Projects where CIs are linked to both Change and Project (including dynamically) * CI Detail Report can now output CI attributes based on the View it was called from instead of all attributes. -- Bug fixes * readmail handling of inline images and accented characters * dashboard issue when sorting by change required by date * multi-co support group member fix Update 20090506 =============== -- Enhancements * Can now specify multiple Affected CIs when creating Incidents and Changes * Can now include Racks in Collections including Access Control Groups * Custom Form fields will now utilise the global Lookup Values if no extended Lookup Value exists for given field * Escalate notification template can now include assigned group and/or assigned user (__INCIDENT_ASSIGNED_[GROUP|USER]__) * Improved loading performance of Incident form by reducing requests back to server * Now possible to nest menus by using CI Type of "-- Menu" in Menu Definition function * Now possible to open new window for custom menu item via "New window" option in menu definition * CI subtype image displayed in CI Subtype Field Selection * get_ci web service now outputs custom properties along with primary attributes for all CI types * now possible to associate Custom Properties with Tasks including use of CI Property Groups * NEW E-mail Templates viewer under Tools & Utils * NEW Document Explorer replaces "Tree View" to improve display of Document CIs, by displayng contents in separate frame * NEW Standalone SLA option under System Settings > Incidents splits SLA's from Service records to provide greater flexibility. Please consult Tech Inventions before enabling this option. * Can now filter available 'Views' using Access Roles * Can now restrict a user browsing Documents via the Access Role "Document Root" folder setting * Can now define a custom menu for End Users. An "End User Menu" is automatically added with "Home Page" and "Knowledgebase" options. The Knowledgebase is a new Document Folder. * Can now run a Dependency Chain Report for Locations and Racks * Can now link multiple Notification Groups to an RFC * Notification Group members now receive notification when RFC accepted using new 'change_notify_group_accepted.txt' template. * Improved Document images * Document edit window now includes relationships * Can now link Locations to incidents via "Affected CI" lookup * Improved display of notes with separate scroll area for each * Upgraded version of openWYSIWYG for notes entry Update 20090320 =============== -- Enhancements * Can now Bulk Update "Owner" and "Manager" attributes * NEW Database Purge utility under Tools & Utils removed historical incident and change versions and task records. * Device Interfaces listing now displays connections to other Devices and their interface * Added "Weekend Days" to System Settings to support countries that do not have Saturday/Sunday weekend (e.g. Saudi Arabia, UAE) * Database Counters function now includes count of incident tasks and change tasks * Can now use 'today' and 'now' when Bulk Updating date fields * NEW 'vista' graphics for menus and CI icons * Time zone added to RFC (information only - no conversion) * Tools & Utils > Access Roles can now be used to filter available Incident and Change Templates. Default is to show all Templates * Task numbering now starts at 1 for each incident/change instead of system-wide unique number * Incident categories can now be defined per Service using Lookup Value Maintenance ("Incident Category" column) * Dashboard now includes Company selection for incident and changes section. If no company selected all permitted companies are searched and the Company Symbol included in displayed data. * NEW Tasks tab under People lists open assigned Tasks -- Bug fixes * Exporting CSV text fields containing line breaks not converted correctly for Excel * Calendar popup did not highlight today * Prevent renaming menu while in use (assigned to Access Role) * Editing a Device-Device connection where inbound and outbound interfaces are specified incorrectly saved one side of the relationship after adding a description * Date pick-list did not popup calendar for certain date fields * Security fix to Company switching * Accepting RFC task saved it as Completed * Correction to link in incident assignment notification e-mail * Importing people names of format <lastname>, <firstname> now works correctly Update 20090312 =============== -- Enhancements * Rejecting an RFC during review or approval now sets the corresponding Task to 'Rejected' so it remains on the Dashboard until either accepted or closed. * Dashboard data may now be sorted by any column by clicking on the column title. Subsequent clicking of the same column will change the sort order. * Dashboard display of incident and changes section order now determined by sequence of Changes and Incidents on the menu. * Clicking on a CI from a relationship list will now open the Relationship screen instead of the Attributes window for the CI, unless the user is 'End User' access level. * Status field length increased to 30 characters for all CIs * NEW Renumber incident/change facility under Tools & Utils menu * Windows domain pass-thru authentication (Refer to easyCMDB_Windows_SSO.pdf) -- Bug fixes * Change Approval Tasks being generated at wrong time in some circumstances * Removal of backslashes in Notes display * Import of custom date field fix Update 20090303 =============== -- Enhancements * NEW "Accept any subject" option for inbound e-mail will treat unrecognised subject formats as new incidents under System Settings > SMTP * Running the incoming SMTP test will now provide a count of any queued messages * NEW "E-mail logging" option under System Settings > SMTP allows logging of outbound notifications. Default is OFF. Logging options are "ON" or "ON NO SEND" which will supress notifications but log them. * NEW Tools & Utils > E-mail log option provides access to SMTP log to view outbound messages by Administrator. * When saving an RFC user is now informed of number of reviewers and approvers found. * Tasks can now be completed via incoming e-mail using "complete task <task-id>" subject * Changes can now be approved or rejected by CAB member using e-mail with "approve rfc <change-id>" or "reject rfc <change-id> respectively. * E-mail processor replies modified so that subject matches that of original message with prefixed "RE:" * Saving a view now records the generated SQL in the database, which can be obtained via the get_view() web service * The get_view() web service now accepts an output_format of "SQL" to return the raw SQL statement for the specified view * Added nillable=true to web service WSDL for get_view, sync_incident, sync_change, sync_ci and sync_ldap * Added API Parameter to Custom Task tab for providing custom parameters to Task function * NEW "Show SQL" button in View Options displays generated SQL for a View. Note that it may be necessary to re-save the View before the SQL is visible. * Approving a Service Request now saves a new version of the Incident record with "Approved" status * People linked directly to CIs as Change Approver will now be automatically added to RFC when created or RFC linked to CI * People linked directly to CIs as Reviewer (Post/Pre) will now be automatically added to RFC when created or RFC linked to CI * Incidents and RFCs are now included when listing relationships for People. Configurable via Tools & Utils > Relationship Options. * Cosmetic improvement to HTML table display. Stylesheet change may require browser cache refresh -- Bug fixes * Notifications were not sent for Tasks assigned to Support Group only * Task Assigned Person could not modify assignment or due date/time of Task * Could not select Document Folder when linking Document to Task in Firefox * Manually adding an RFC approver sometimes generated a Task when it shouldn't Update 20090210 =============== -- Enhancements * Can now configure the behaviour of "Mine" option on the Dashboard to one of "Assigned", "Initiated", "Owned" or "Assigned or Owned" * Document CIs that are images (ext of JPG,JPEG,BMP,GIF,PNG) are displayed on-screen instead of having to download * NEW Tools & Utils > Menu Definition function allows edit and creation of custom menus which can be assigned to Access Roles * Added "Show reverse links" option (default OFF) to Tools & Utils > Relationship Options which will hide circular reference to parent CI when displaying relationships in the Relationship Navigator * Increased Task title length to 255 characters * Search Results screen now provides ability to switch views without having to return to "New Search" * New e-mail template for Service Request approval (service_request_approval.txt) * Tools & Utils > Relationship Options will now hide unwanted tabs in Relationship screen for chosen CI & subtype combination * Now possible to include custom form data in e-mail notification templates using __FORM__ tag * NEW Tools & Utils > Access Roles function can be used to define roles with linkage to menu definition and users. Association with Views, Templates and Document Folder will follow. Access Roles 'default' and 'Service Desk' provided. * NEW Access Role attribute added to People CI records (changeable by Administrator only) * NEW approval options "Service Owner", "Requestor Manager" and "Static" added to incident templates * Inactive Releases now excluded for pick list * Improved custom form default value storage. NOTE: It is recommended existing custom forms are re-saved (unless created via Clone - see below) * CIs of any type can now be linked across companies when logged in as Administrator or Service Desk Access Level and the "Global Company View" switch is enabled. -- Bug fixes * Customer Portal issue with accented characters * Language Dictionary translation was capitalizing first letter of each word in translated sentence * Data Import Wizard importing custom fields whose name is mixed-case * Cloned forms did not work correctly. NOTE: If you have created custom forms using the Clone function it is recommended you delete them and re-Clone from the source form. * Adding an RFC post reviewer manually sent the pre-review notification Update 20090114 =============== -- Enhancements * Manually adding RFC approver or reviewer now sends immediate notification (subject to RFC status) * Can now export Risk records to CSV * Import CSV and Lookup Values now detects and skips Byte-Order-Mark (BOM) for UTF-8 and UTF-16 format files * Various CI custom property improvements * NEW 'Importance' People CI attribute provides VIP indicator for users to facilitate Incident Management. Rating 1-5 is shown as number of stars on Incident screen. Default is zero (unrated). Can only be changed by Administrator. * NEW 'Satisfaction' People CI attribute provides average satisfaction level of user based on incident feedback for resolved incidents, displayed as 'smiley face' icon. Displayed on incident window to indicate temperament of "Affected User". * execute_sql web service now returns XML results in SOAP result when SELECT statement used. Please consult Tech Inventions if you intend to use this function. * NEW /webservice/execute_sql_test.php test harness for testing execute_sql web service * NEW /webservice/sync_ci_test.php test harness for testing sync_ci and get_ci web service * Required By Date no longer mandatory for sync_change web service * Formatting improvements for display of notes generated via e-mail * Dashboard now 'remembers' your preferences (survives logout) Update 20081217 =============== -- Enhancements * Notes may now be e-mailed to the end user when added or modified against Changes and Incident records (Owner is CC'd) * NEW Tools & Utils > Database Schema Menu > Custom Property Groups function allows Custom Properties to be grouped and automatically added to CI records based on preset rules. Please see latest Attribute Reference Guide for details. * Documents can now be accessed and downloaded from the CI edit window, Incident edit window and Change edit window. * Additional Document may now be attached to Incidents and Changes while editing record * CI Subtype Lookup Values for custom fields can now be imported from CSV and reordered * Incident and Change web service now uses default Project and Service settings per user if not supplied * Can now traverse CI relationships when picking CI from list * get_view() web service now accepts 'xml' as output_format for feeding external systems. Please see latest Integration Guide for details. * Logo now displayed on anonymous Incident Summary window * Custom Login page now invoked when clicking on link within notification email -- Bug fixes * Picklist empty when all People CI records stored in Shared Infrastructure company * DHTML window did not display correctly in IE6 * Fixed timeout in Restore Database with large databases on slower machines. * Export CSV fix when data includes delimiter Update 20081201 =============== -- Enhancements * A CI version may now be marked as 'Baseline' and compared with other versions via the "Version History" function * NEW Tools & Utils "Baseline Database" function sets all current versions of CI records as the Baseline * Now possible to sort columns in Device > Devices tab in relationship screen * Device interface list may now be filtered by "All", "In use" or "Spare" according to relationship links * Device interface records may now be selected individually for Bulk Update * Save popup window replaced with DHTML embedded window. This is part of ongoing UI improvements * Change Reviewer renamed to Change Reviewer (Pre) and new Change Reviewer (Post) option added. This provides ability to define a Post Implementation Review (PIR) following completion of an RFC. People may be linked to associated Project as Change Reviewer (Post) and will be automatically notified following completion of an RFC * Change Reviewer window can now switch between Pre and Post reviewer listing * System Settings > Change tab now includes "Post Review Time" for calculating Change Reviewer (Post) Task due dates (default 10 days) * Improved CI Summary Report column widths * Incident statistics report now includes SLA Met stats * Can now customize Change urgency values * Incident creation window now displays and converts timestamps into local timezone according to company setting. All timestamps written to database are in timezone of HQ company. * Custom forms can now be associated with Change Templates as well as Incident templates * Can now Clone custom forms * Added "Work Request No" to incident standard schema * NEW Subtype Filter setting on Link to CI custom fields enables CI subtype to be defined as filter during link operations * NEW Relationship setting on Link to CI custom fields provides default Relationship description to be used during link operations * Datastore 'size' field changes to floating point data type * NEW System Settings > Changes "Require CI Link" enforces minimum of one CI link before RFC can be Approved * NEW System Settings > Incidents "Require CI Link" enforces minimum of one CI link before Incident can be Closed * NEW System Settings > General "System Name" field can be used to rename "easyCMDB" label used in e-mail notifications and elsewhere * Audit Tool search limit can now be changed * Added search operators "not like" and "not in" to main search window * NEW login_inc.html page allows customization of default login page used when redirecting from e-mail hyperlink * User preferences moved to separate table from People CI record for improved performance * Date formula may now be included in search criteria of format <date> +/- <n> minutes|hours|days|weeks|months|years. <date> may be keyword 'today' or 'now'. 'now' includes time. e.g. where created_date < 'today - 7 days' * CI fields may now have subtype-specific Lookup Values. This can be defined via the CI Subtype Field Selection function. * Incident & Change Customer Portal pages may now contain template reference and custom form fields * Network IP allocation list now accessible from Reports menu * Included interface name in Network IP Allocation listing * 'Alternate Name' field now automatically included in CI Searching to support use of keywords * NEW Tools & Utils > Default Templates function allows definition of default Templates for all Change and Incident subtypes * Improved 'incident_notify_group_resolved' e-mail template to include resolution description and link to incident summary * NEW 'change_for_post_review' e-mail template * Incident Owner now notified when feedback submitted by end user following incident resolution * NEW 'incident_feedback' e-mail template * End User can no longer alter incident Impact value, which limits Priority to Low, Medium. * Incident 'Owner' now CC'd on all notification e-mails to end user * Change and Incident edit windows now include ability to list relationships * NEW web service ci_service:sync_ci() and ci_service:get_ci() support custom CI fields for both read & write operations, and will eventually replace all existing sync_* and get_* methods by accepting "ci_type" as parameter * NEW /webservices/test.php test harness provided for testing new sync_ci and get_ci web methods -- Bug fixes * Corrected handling of date format processing in Import Data Wizard where 12-hour time included with AM/PM * IP Addresses sorted incorrectly in search results * Web Services now supports UTF-8 text Update 20081030 =============== -- Enhancements * Administrator can now change Assigned Company of CI record when editing CI attributes * Edit CI window now includes Relationship list at bottom * Can now customise the Change Priority values via Lookup Value Maintenance. Custom values should be imported from a text file one per line, highest to lowest value. * Now possible to change the sort order of columns displayed in Relationship Screen for Devices. Other CI types to follow * Can now filter Incident and Change notes by Note Type for Incidents and Changes. Automatic note entries have type of 'Auto' set * New "Allow Incident Reopen" flag added to System Settings > Incidents * Each defined company now has its own System Settings, allowing for different configuration to be defined for each company. * Contact details of "Reported by" user now copied to new incident records, and may be edited during creation if System Settings "Edit Contact Details" flag is enabled * Increased English translation support * New "Quick Find" option on CI view menus for searching by Name, Type and Status * New System Setting "Local support" flag under Incident and Change tabs allows local company Support Groups to be used in incident, change and task assignment. Default is to reference HQ Support Groups. * Shared Infrastructure Collections can now be linked to People CIs from any Company, allowing shared CABs, Projects, Services, Notification Groups and Support Groups to be used from any other company. * New Display Options "Mandatory", "Optional", "Hidden" & "Read Only" in CI Subtype Field Selection for all fields. Please see online help for explanation. * Export CSV function now provides Binary option for UTF-8 characters * PDF Reports now fully support UTF-8 * Data Import Wizard now supports UTF-8. Import files must be saved as UTF-8 without Byte Order Mark (BOM) if contain extended characters * LDAP data synch web service modified to take list of DN's as input. This can be either list of entries or containers in which to search. This approach overcomes any query limit imposed by directory server. Please refer to the Integration Guide for details. * Default Service may now be defined in User Preferences * Language Dictionary "Reload" option to refresh dictionary cache without having to log out & back in * Outbound e-mail "From Name" can now be specified in System Settings > SMTP tab Update 20080922 =============== -- Enhancements * Change Owner can no longer be set or modified when creating an RFC. It must be determined via the Project definition. * If Requestor of RFC is also Owner (via Project) and status is Requested when created, RFC is automatically accepted and continues to review or approval step accordingly. * Location now recorded against Incident and Change records based on initiator * Customer comment now included against incident record rather than as separate note to facilitate reporting * Location now included when selecting People from picklist * Task handling improvements * New API functions for supporting Task-driven integration * RFC reason, no go impact and backout description fields now mandatory unless Draft status * Task status values made more informative on RFC & Incident relationship screen * Relationships inherited from RFC or Incident Template now include link descriptions * NEW "Add to Calender" button on Task window provides ability to add Task to Outlook Calendar * Task assignment notification emails now include Outlook calendar attachment Update 20080916 =============== -- Enhancements * Can now use Bulk Update to modify People CI "Access Level" and "Password" * New 'alt_match_field' parameter in sync_person web service allows alternate field name to be specified when locating People CI record in easyCMDB. The value of the parameter must be the name of a valid field which is also passed to the method containing the value to match. * NEW facility for restricting create permissions by CI subtype for users with "RWC by ACG" access level. "Create Permissions" button added to Relationship Screen when editing ACG Group relationships. Update 20080910 =============== -- Enhancements * Can now link Network CIs together * NEW get_view web service enables automatic generation of reports/output in PDF, CSV or HTML format with output to file and/or e-mail recipient. Please refer to the latest Integration Guide for details. * NEW execute_sql web service for submitting raw select, update and delete SQL statements against database. Please consult with Tech Inventions if you are considering using this feature. * Import Data Wizard now capable of reading data vertically as well as horizontally, by using "Property Name" and "Property Value" field titles. * E-mail templates may now contain an alternate subject line. First line of template file must start with "Subject:" to specify. * Task record may now specify alternate email template to use instead of the default "task_assignment" template. Available under new "Custom" tab. * Task record may now execute a custom PHP function. Available under new "Custom" tab. Please consult Tech Inventions if you wish to use this feature. * Task relationships now include reference to parent Change / Incident record. * NEW 'Relationship Options' function under Tools & Utils controls what CI types are included when relationships are listed for a given CI type. For example, you can exclude display of Devices when expanding a Location CI. * The Device CI is_networked flag now hides Device interface functions when set to Y for a given Device CI * NEW Collection type of 'Constraint' can be used to restrict the CIs a Device CI may be linked to. Please consult Tech Inventions if you wish to use this feature. * When modifying CI attributes that are related to an unapproved RFC, the edit window now highlights this and provides an Undo function. Further changes to the CI will update the current version only until the RFC has been approved. This is the first of several planned enhancements to improve the RFC control, tracking and rollback of CI changes. * Task window now displays parent Change / Incident ID and title * Can now Bulk Update Device Interface records * Added "Another Update" button to Bulk Update * Device interface Port Generator now accepts a name prefix * NEW attribute mapping capabilty for LDAP imports. See latest Integration Guide for details. * Can now import Device CIs from LDAP with attribute mapping by subtype (e.g. Computers, Printers) * sync_ldap script and web service updated to support Device CIs and attribute mapping * Custom Properties are now multi-version * Can now link Collection records across companies. * Can now specify Device interface when importing Device - Device relationships using Data Import Wizard with <Device-Name>:<Interface-Name> notation. * User passwords in easyCMDB must now be minimum of 6 characters and 2 numeric. (Existing passwords and LDAP not affected) * New "Reset" user status forces user to change password when next logging in (Does not apply to LDAP authentication) * Dashboard now displayed "Requested By" user for open incidents with link to contact details * The title of generated RFC review tasks can now be customised by editing the description of the "Change Reviewer" link between the Person and Project. * Improvements to Incident and Change CI reports * Users with "Read+Write by ACG" can now use the Data Import Wizard to update permitted CIs * NEW CI Event Statistics Report lists CIs with Incident and Change counters and Work Hour totals * NEW Access Level "Read+Write+Create by ACG" allows ACG users to create CI records. It is recommended this is used in conjunction with dynamic ACG groups so that the created CI can subsequently be modified by the same user. * "Read/Write Any" access level changed to "Read+Write+Create Any" on-screen. * CI Detail report for Incidents and Changes now lists Tasks as a summary and provides detailed list as separate option. * Device interface name now included in list when linking Networks to Devices * Incident and Change Templates no longer expect entry of user and date fields, but instead show "TBA" values * Incident and Change Template Tasks no longer require entry of due date & time. Instead, a day or hour increment may be entered which is used to calculate the due date & time when the Template is used. -- Bug fixes * Lookup Value maintenance screen would not refresh correctly after CSV import * Completing RFC acceptance task now updates the RFC correctly * Device interface records were writeable by ACG users even though not in Devices not in ACG group * Text escape slashes removed from e-mail notification content Update 20080723 =============== -- Enhancements * NEW Racks menu item (disabled by default) * NEW Switch User option enables users to impersonate other users. Administrators can impersonate anyone, and other users may impersonate those who have delegated responsbility to them via the new Delegate User and Delegate Expiry Date fields. * NEW ldap_sync web service for automating user Synchronisation between easyCMDB & LDAP (see sync_ldap.pl) * importcsv.pl script included for automating data uploads. * Incident and Change menus now include Template list to facilitate creation of new records * Relationship window now displays date and user who last modifed the selected record in bottom-left corner. * Modify timestamp and user now updated for all related CI actions such as linking & unlinking, adding notes etc. This allows monitoring of 'idle' records by querying the modify timestamp. * Relationships now display CI subtype when expanding list using +/- rather than CI type. CI type remains visible as tooltip. * NEW "Link to CI" datatype for custom fields in Database Schema and Custom Forms. This allows custom fields to be created that are links to CI records. Inclusion of keyword required in internal name relating to CI type consisting of one of: 'location_id', 'rack_id', 'device_id', 'swproduct_id', 'app_id', 'datastore_id', 'people_id', 'collection_id'. For example 'my_device_id1' is a valid name and will provide a link to a Device CI. * The Dashboard now shows totals for all Incident and Change counters. * NEW CI Schema Summary function under Tools & Utils > Database Schema Menu displays all database schema customisation by CI type and subtype. * Custom form fields improved to allow specification of custom field title, mandatory field and tooltip help text. * Now possible to edit Lookup Values for custom fields from the CI Subtype Field Selection and Field Field Definition functions. * Collection types 'Project', 'Release' and 'Service' may now be customised via Tools & Utils > Database Schema Menu * Improved navigation between CI Field Definition and CI Subtype Field Definition functions * Pre-defined view can now be used for search criteria when searching for CIs via 'Set...' button * New 'Unassigned incidents' view included * Changes can now be linked to other Changes 1:n * Changes can now be linked to Incidents 1:n and vice-versa * Incidents can now be linked to other Incidents 1:n * Improved global search * Improved support for Document CIs using long URLs -- Bug fixes * Fixed handling of != 'null' searches * Bulk delete of Racks produced error * Web service session issue Update 20080606 =============== -- Enhancements * Document CIs can now be organized into 'Folders' and viewed in tree structure similar to Windows Explorer. Directory structure follows UNIX notation with use of forward slashes (/) between folder names. All existing Documents placed into Root folder (/). NOTE: There is currently no 'drag and drop' capability. * Document view can now be switched between List (existing) and Tree view. Folders are excluded from list view. Tree view can be selected from User Preferences to make it the default. * Document CIs can now be created using URLs as alternative to file name. * "Backout Plan" field added to Change (RFC) screen and sync_change web service. This field must be populated prior to RFC approval. * When Incident Prefix set to "GENONLY" in System Settings the incident number will now be pre-generated and displayed prior to saving. Generated numbers will not be reused/allocated for cancelled incidents, meaning gaps may appear in numbering. * Task records are now automatically created for approval of Service Requests where required and assigned to the nominated manager. * Summary Report extended to allow for split on sorted attribute, font size, page orientation and ability to e-mail PDF. * Incidents can now be linked to Locations * Dependency Chain report can now be generated for Collections and RFCs * Relationship list can now be expanded to infinite levels, using the 'plus-sign' icon * New 'Multitype' option in Data Import Wizard allows import of multiple CI types from single CSV file including relationships. Only Name, Description, Type and Status may be supplied for each record. The 'CI Type' field must be provided and set one of 'locations', 'networks', 'devices', 'applications', 'datastores', 'softwareproducts', 'collections', 'people' * Can now expand relationships from CI quick-pick window when searching for CI to link to Incident or Change * NEW 'Multitype' option in Data Import Wizard allows import of multiple CI types from single CSV file including relationships. Only Name, Description, Type and Status may be supplied for each record. The 'CI Type' field must be provided and set one of 'locations', 'networks', 'devices', 'applications', 'datastores', 'softwareproducts', 'collections', 'people' * Can now expand relationships from CI quick-pick window when searching for CI to link to Incident or Change * NEW Database comparison utility for showing differences between two databases (Baseline vs. Current) * NEW separate menu option for accessing Problem records added including CI graphic * Use of GENONLY incident prefix now automatically uses different prefixes for generated incident numbers as follows: X=Fault, S=Service Request, K=Known Error, P=Problem, T=Template * Default Location added to Data Import Wizard & web service for Device and Rack creation * Stricter checking of relationship imports * No longer an execution timeout for Administrators, other users 90 seconds * Dependent Task list now shown with Task title when creating/editing Tasks * Racks can now be imported from CSV -- Bug fixes * Gap remaining when closing the relationship 'plus-sign' icon has been removed * Additional IP addresses were appearing against incorrect interface records on relationship screen * Additional IP addresses now included in search results of Global Search function Update 20080508 =============== -- Enhancements * Dashboard refresh interval can now be modified (15,10,5,4,3,2 & 1 minutes) * Changes and Incidents can now be Cloned * Improved security for editing Tasks * Improved security for Change status modification * Can now link/unlink People to staff (as Manager of) * Added 'directory_path' parameter to backupdb web service so output can be written to alternate directory/folder * Start date & time now updated automatically for Acceptance, Review and Approval Tasks * New Language Dictionary function under Tools & Utils for defining language translations. This will eventually provide real-time language translation for all easyCMDB screen text. Multiple languages can be defined using the 'language' lookup value. * End User view can now be modified to hide Changes, Incidents and Tasks by setting the appropriate User Preference to "-- Hide" for the user. * My Details option now available to End User which will open their People record and allow modification of some attributes * People CI window modified to show warning if user details have been imported from LDAP and/or LDAP authentication is in use. * Incident confirmation notification resent if "Reported by" user is modified for existing incident * NEW Database Replication Setup utility on DBA Menu * Improved incident escalation web service. Can now optionally turn off re-assignment by passing reassign=N parameter * Added new email template for Incident escalation. -- Bug fixes * Increased e-mail fields to cater for long addresses * E-mail notification not sent when RFC has been reviewed * Protected fields in Database Schema extension now behave correctly Update 20080415 =============== * Logo click URL added to System Settings > Custom tab * Incident and Change notes can now optionally be made visible to End Users * Incident and Change notes can now be given a Type which is configurable via Lookup Value Maintenance * End User Incident & Change view now lists notes that are marked as visible. * Can now specify 'GENONLY' in the Incident or Change prefix fields in System Settings, to omit entry of a manual Incident/Change number. The prefix 'X' will be used for Incidents and 'C' for Change record IDs. (Note 'NOGEN' can be specified for opposite affect) * Tasks added as option to Relationship Navigator * Collection Type filter added to Relationship Navigator * Anonymous Incident view now lists visible notes * Notes listing window improved * Support Group Filtering option added to Security tab under System Settings. Enabling will filter Incident and Change records according to the Support Groups the logged in user is a member of. Not applicable to Administrators. * Global Company View option added to Security tab under System Settings. Enabling will show CIs from all Companies when searched from within the first (HQ) company. Applies to Service Desk and Administrator users only. * NEW Lookup Value Listing under Reports menu * Apply Update function now produced log file each time it is run. * Announcements can now target a specific Group/Collection of users * Switching on the System Lock under System Settings > Security will now automatically log out any users whose access level is not Administrator * Can now specify max impact, urgency and priority values for Change Approvers, Change Reviewers and Notification Group members * End User can now list & view Incident, Change and Task records for their staff members, and edit staff details. * End User can now expand Incidents, Changes and Tasks to reveal relationships. * OPTIONAL: New icons available for Collections: Access Control Group, Environment, Support Group, Project, Release, Change Advisory Board, Notification Group and Devices: Scanner, PDA, Fax, Printer, Notebook, Camera. Please contact us for these images. -- Bug fixes * Inheritance of Incident Template values not functioning correctly for End Users * Corrections to back-slash and quote character issues * Collections menu would use 'default' view instead of pre-defined views in some circumstances Update 20080401 =============== -- Enhancements * Added Save & Close button to Task window * Added IP Allocation function to Networks which displays all IP addresses and their allocation to Device CIs * Can now specify relationship description between Networks and Locations default = "Connected to" * Full support for UTF-8 character encoding * Unexpected error messages can now be e-mailed directly to support@easycmdb.com from application * Relationship Diagram now shows reviewer and approver links for RFCs * User now permitted write access to Incident, Change and related Tasks if unassigned to Person yet assigned to Support Group the user is a member of * Owner, Assigned Group and Assigned Person added to Relationship screen for Incidents and Changes * ACG lookup now supports dynamic groups * Write access to records permitted if user is owner for access level Read+Write by ACG -- Bug fixes * Got error when editing Network / Location relationship * User can no longer be an approver of own RFC * Changing the RFC impact, urgency or priority now recalculates reviewers and approver members if not already approved * Task reminder notifications were not excluding Tasks in "Pending" or "Waiting" state * Name/Title of Incident or Change Template not inherited Update 20080331 =============== -- Enhancements * Status tab is automatically selected when editing Task records * Review and Approver buttons suppressed for RFC Templates * Can now save personal Event Calendar options * Can now save personal Relationship Navigator options * People can now be linked to multiple Locations * RFCs can now be linked to Locations * Automatic CI linking with RFCs improved. In LOOSE mode, CIs are automatically linked to the supplied RFC, including all target link records. In STRICT mode, the RFC MUST be approved AND all CIs involved in the operation MUST be pre-linked to the RFC, otherwise the operation is refused. The 'Updated' timestamp of all CIs linked to an RFC is updated with the current date/time of the operation performed on all affected CI records. * The Relationship screen for RFCs now displays the "Updated" timestamp of all associated CI records to indicate whether a CMDB update has been completed for those records. The CI Detail report has also been modified to show the timestamp when listing RFC relationships. * Can no longer link an approved RFC to CIs unless you are the RFC Owner or an Administrator * Can no longer alter the Project of a pre-approved RFC * Can only select CIs from those linked to the Project of an RFC Template if pre-approved -- Bug fixes * Page not displayed error when displaying Service Request Form via anonymous login * Creating a new Task record on an approved RFC did not release the Task to the assignee Update 20080321 =============== -- Enhancements * End User Dashboard now provides access to assigned Tasks * NEW Service Availability Report * WYSIWYG capability added to FAQ and Notes * Can now edit Notes after creation * Can now choose default Read/Write mode from Preferences when logging in * Service Desk and Administrator users now have visibility of all Company CI records when in Home company (HQ). It is recommended that the 'Co Id' attribute is added to views to avoid any confusion with duplicate names across companies when using this feature. -- Bug fixes * Long FAQ topic names were truncated Update 20080311 =============== * Members of Collections can now be saved as dynamic lists according to custom query. For example, Device members might be "All Devices of type 'Switch' at Location 'Computer Room 1'. This can currently be used for Projects, Services and CAB Collections will will be expanded in the next update. * LDAP DN now stored against People CI record for synchronising back to LDAP directory * LDAP entry can now be viewed when importing users * People CIs can now be dynamically generated if they don't exist when using the newincident.html and newrfc.html portal pages * Closed Incidents and Change records now suppressed from the relationship listing & diagram * Can now choose between large and small icons for menu in user Preferences * New example sync_person.pl script for creating/merging People CI from command-line * Vacant space in Rack can now be edited to enter description/comment * Added 'Affected User' attribute against Incident * New Fix Category attribute added for Incident records. Refer "Fix Category" in Lookup Value Maintenance * End user can now be prompted for feedback when Incident resolved and select from "Customer Rating" response list. Question can be changed via System Settings > Incident tab. * End user can now re-open an Incident that has been resolved * End user can now log comments against Incident when resolved/re-opened * Firewall rules can now be linked to the Firewall Device (type = 'Firewall') * Can now log Risks against any CI including Changes and Incidents. * Added ability to import Risks in Data Import Wizard * Risks can now be included in CI Detail Report (more reports to follow) * Can now insert PHP code into <INSTALL_ROOT>/easyCMDB/wwwroot/custom/class_custom_action.php to perform logic (e.g. call script) before or after status change to a CI record. Please contact Tech Inventions if you intend to use this feature. * New Location attribute 'Has Racks' will suppress Racks relationship tab if switched off (default = Y) * People Manager and/or Staff now shown in Relationship listing and diagram * Link from RFC to Project now mandatory * Records retrieved when linking CIs now limited to 500 * Technology attribute under Applications increased to 50 characters * Linking Devices CIs together no longer requires specification of interface * Listing of Incidents, Changes and Tasks automatically filtered according to Support Group membership * New 'Assign Me' Action displayed for Incidents, Changes and Tasks that do not have an Assigned Person * Jump URL now displayed on Relationship Screen for use as external reference to CI * Task records are now automatically generated for Change accept, review and approval steps * Improved Dashboard now includes Support Group Filter, "Assign Me" option and filtering for "Mine", "All" and "Unassigned" assignments, plus due time expressed as no. of days, hours, minutes. Overdue shown in red. * Documents are now shown when listing Task relationships * People can now be linked to Network CIs * Added Change Acceptance, Review and Approval timeframes to System Settings with defaults of 1, 3, 2 days respectively, which are used to calculate Task due dates. * Changes can now be linked to Collections * 'Affected CI' function for Incident and Changes improved so that general CI name search is available plus ability to drill-down through Collections with support for dynamic Service and Project members * CI Subtype Field Selection now includes "Search" option for obtaining a picklist of values for any field based on existing values. * The global "Search" function can now be used to search by IP address -- Bug fixes * Notification Group was not being inherited from Change/Incident Template * Corrected handling of RFCs created via web service that specified a pre-approved Template * Software Product relationship listing did not include Data Stores where directly linked * Corrected quote bug when editing certain People records Update 20080123 =============== -- Enhancements * NEW Tools & Utils > Database Schema Menu contains CI Field Definition and CI Subtype Field Selection functions for customizing the database schema. Administrator may add or remove columns from underlying database tables and configure unique data entry for given CI type and subtype, including field titles, validation and help text. See release notes "easyCMDB_Dynamic_Schema.pdf" for details. * NEW Dynamic forms option under System Settings > Custom tab enables dynamic form generation for CI screens based on custom database schema definition. It is also possible to use fixed/static forms for certain CI types while using dynamic forms for others. * Selection of change approvers, change reviewers and notification group members now filtered based on minimum impact, urgency and priority settings of related incident/change. Limits per user can be modified by editing the relationship link detail between the People CI and relevant Collection (i.e. CAB, Project or Notification Group) * NEW RFC portal page allows anonymous entry of RFC and submits to easyCMDB via web service. Accessible via /portal/newrfc.html. This page can be edited and customized as required. * Cross-company People CIs and Incident records only shown in search results if currently in HQ company, otherwise filtered to show only current company records. * NEW Form Field Definition utility under Tools & Utils > Database Schema Menu enables creation and modification of custom forms to be used in conjunction with Service Request Templates. * Can now use 'in' operator when searching for records to provide conditional lists (e.g. status in resolved,on hold,cancelled) * Added ability to extend schema for People CI * New 'Port Generator' function for mass-producing Device interface ports (e.g. 48-port switch) -- Bug fixes * Corrected issue with quotes when importing LDAP users * No longer require email addresses to be unique when importing LDAP users. * Corrected issue with CI Report when listing Document-Collection relationships * Clone function did not copy Device Interface records correctly Update 20080102 =============== -- Enhancements * Rack layout display improved so vacant space now displayed using U size of Rack and Devices * Added option to change department attribute for LDAP user sync * Can now specify custom message to be displayed when system lock is enabled in System Settings * Display of IP address now clickable to run ICMP ping test and DNS lookup * Level 1 CI relationships can now be listed on Search Results screen by clicking on plus icon next to Name attribute * Increased incident category, classification, type and status field lengths * Added "Retired Date" attribute to Devices, Application and Software Products default schema -- Bug fixes * Closed incidents and changes were not included in Incident & Change CI Report * Collections menu option incorrectly hidden when changing User Preferences * Service Desk access level incorrectly restricted from modifying some incident attributes Update 20071216 =============== -- Enhancements * Added Heat and Power capacity to Racks * Can now record Notes against Racks * Devices listed within Rack now show totals for Capacity, Power and Heat * Can now Clone Racks (excludes Relationships) * Tasks can now be dependent on other Tasks and will remain in 'Waiting' state until parent Task completed. * Tasks now appear in Relationship Navigator showing links to dependent Tasks and Assignment * Incident and Change Tasks now combined into single view when selecting from menu * CSV import files may now contain records for multiple Companies by specifying Co Id field. * Custom CI Properties now appear as part of the primary edit screens instead of having to open separate window * Clone function now includes Custom Properties in copy * Job Title now displayed on Relationship Navigator for People CIs * Relationship Navigator now shown with status bar so browser Zoom option can be used. * Embedded URL in e-mail notifications will now take user directly to target record. * Parent & Child Relationships between Changes now appear in Relationship Navigator * "NOGEN" can be entered into Change Prefix in System Settings to remove CR No generation. * Change Charts can now be generated based on Required By date or Start Date * No. of easyCMDB users now included in License information and counters * Custom Properties now included in Web Service get() method output * Asset Tag displayed as Tooltip when listing Device CIs for linking to Incident or Changes * Added Speed and MTU attributes to Device Interface record * Increased Device Make and Model max length to 50 characters * Added "Me" buttons for quick assignment to self for Incidents and Tasks -- Bug fixes * Couldn't modify additional addresses of primary Device interface after creation. Update 20071113 =============== -- Enhancements * Notification Group can now be specified for Change Requests via Project inheritance to inform people of RFCs when approved and success/failure. * New e-mail templates 'change_notify_group_approved', 'change_notify_group_complete' and 'change_notify_group_reversed' * Default Project added to user preferences for use with new RFCs * Improved linking between CIs and RFCs when modifying data. * Multiple Event Calendar windows can now be opened. * Pop-up window replaced with AJAX call when switching Project during RFC modification. Update 20071101 =============== -- Enhancements * Multiple IP addresses can now be recorded against Device interfaces. Various screens and reports updated to show all interface addresses where necessary. (Does not impact CI license count) * Attributes listed in CI Detail Report now exclude values 'Unknown', 'Undefined' and numeric zero unless "Show Unset Attributes" option is checked. * Now possible to specify "null" as value when entering CI search condition, which will return NULL database values as well as empty string "" values (use with equals "=") * Last Change Request No. entered now used to pre-populate RFC reference when performing CI operations. * Cookie now created to pre-populate company and user id on login form * Bulk Update logging improved, and can now modify Company ID (Co Id) attribute of CI records to transfer records across companies -- Bug fixes * Issue when picking CI from list where quote character used in some circumstances * Change of LDAP system password not handled gracefully if incorrect on login * Service info not loading correctly when viewing some incidents in read-only mode * Enable deletion of 'default' Collections for Company deletion Update 20071012 =============== -- Enhancements * Implemented support for HTML e-mail processing & display * E-mail can now be used to update notes and attach Documents for all CI types in addition to Change & Incidents * Display of notes on-screen now displays inline images and links for downloading Document attachments * New 'cache' directory under document root holds e-mail image files * Notes created from e-mails containing attachments now include link to Document CI for each attachment * CI records can now be directly accessed via external URL to /jump.php with parameters t=<type> and n=<name> where <type> is the CI type (e.g. location, application, device...) and <name> is the name of the CI record. * Change Request graphs and charts now available Update 20070927 =============== -- Enhancements * Delete option now provides ability to delete latest version of CI in addition to all versions. * Relationship screen now shows 'Status Trail' of Change and Incident records. * NEW 'Reviewers' button on relationship screen for Change records provides quicker access to review & reject Changes. * Can now add and delete individual reviewers and approvers for Change records. (Admin or Owner only) * Accepting and Approving a Change record now generates a new version of the record instead of updating current version status. * NEW Services option on menu provides quick access to Service Collection records. Optional menu items for other Collection types to follow. * NEW Services image to distinguish from other Collection types. (Further Collection images to follow) * NEW Business Service Collection type provides grouping & filtering mechanism for IT Services (refer easyCMDB Service Management Guide) * Business Service added to Incident record and screen. Selecting a Business Service filters the IT Service list for quicker selection. * Operational hours, service charge and start/end date fields added to Service record to support Service Catalog * Service Catalog report improved to include new fields * Now possible to modify Impact values via Lookup Value Maintenance * Notification Group added to Service record definition and Incident screen. This allows a group of people/users to be automatically notified of faults affecting a Service when created and resolved. (> Low priority only) * Added notification group e-mail templates 'incident_notify_group_new.txt' and 'incident_notify_group_resolved.txt' * Can now reset guest ODBC database user password from Database Admin Menu. * List Databases option renamed to 'Maintain Databases' on Database Admin Menu. * NEW 'Optimize Database' and 'Create Info File' options on Database Admin Menu. * Reset Account option on Database Admin Menu now includes disabling of SSL & LDAP to overcome any related config issues. * Database CI name fields extended from 50 to 255 characters. * Record locks now automatically removed when logging out of easyCMDB. * Stylesheet changed so menu links appear red when hovered over * Dashboard now lists RFCs awaiting review as well as approval by logged-in user * NEW Project Register report -- Bug fixes * Version attribute difference output was not handling null database values cleanly * Prevent deletion of 'default' Collection records. Update 20070906 =============== -- Enhancements * NEW database indexes on Note tables for improved performance * NEW 'ping' web service for basic connectivity testing * CI Properties can now be imported via CSV using new 'Use Properties' option in Data Import Wizard * Default relationships now set when linking CIs together based on source and target types * NEW template function for CI Detail Report so frequently used settings can be saved & reused * E-mail processing improved for updating notes. Headers From: Sent: To: Cc: and Subject: now included in note text. Also, special tag '[end]' may be included in email to limit amount of text included in generated note. * NEW Service Catalog Report * Removed popup windows from incident creation screen * Incidents can now be resolved & closed via email * Document CIs whose content is ASCII now displayed on-screen * Document uploading enhanced to cater for configuration files * NEW get_document.pl & sync_document.pl scripts for downloading/uploading config files * Changing an incident status to Resolved now automatically sets it to Closed * Attribute used for Location when importing LDAP users can now be changed * View incident screen now shows Description & Resolution * CI Detail Report now shows Document content (non-binary) and CI Properties * NEW magnifying glass button in Incident screen allows search to find matching faults/known errors/problems * Import Data Wizard now does attribute-level comparison and reporting during import Update 20070830 =============== -- Enhancements * NEW 'CI Properties' function allows arbitrary entry of name/value pairs against any CI record including Incidents, Changes & Collections. Values may be encrypted and masked on-screen for storing sensitive information such as passwords or shared secrets. Note that this function replaces the 4 x User Defined fields which will be phased out. * E-mail notification content now based on template files located under <INSTALL_ROOT>/easyCMDB/templates/email/default/en which can be copied & modified. Please refer to updated Change & Incident Management Guides for details. * E-mail sent to assigned group/person for incidents now includes reply link, which includes easyCMDB mailbox for auto-update of incident record when technician communicates with end-user. * NEW 'Custom' tab in System Settings allows specification of custom login page and template directory for notification emails. * Improved incident portal page & web service * Improved custom login page handling * Incoming e-mail server host may now be different to outgoing e-mail server * Incoming e-mail address field added to System Settings. * NEW attributes 'Power', 'Current', 'Fuse' and 'Heat' to Device CI definition. * Listing of Devices within Rack now shows power related attributes and rack size * NEW attribute 'Is Computer' to Device CI definition. This will be used in future release to suppress certain attributes that are not computer related. * NEW attribute 'License Key' to Application and Software Product CI definition. * Changed Rack Position to floating-point number so can be specified as ROW.SLOT (Vertical & Horizontal position). This will be used by future release to generate Rack Diagrams. * Task Assignment, Due Date & Due Time can no longer be modified unless you are the owner of the Change/Incident or an Administrator. * Incident Title shown in Relationship Navigator instead of full description * LDAP attribute representing User ID now changeable to support other LDAP schemas (e.g. Oracle Internet Directory) * NEW 'Bulk Delete' option available via Bulk Update * NEW 'Incident Analysis Report' shows total time & cost for closed incidents by Service or Assigned Group * Restart link after logging out will redirect to custom login page if defined * Top and bottom quick-links added to CI edit screens which require scrolling * Improved handling of Document security flags 'Private' & 'Locked' * Import of CSV data in LOOSE Change mode will now automatically create link to CR if one is specified -- Bugfixes * Corrected issue with web service use over SSL * Prevent end-user from altering incident deadlines * In some circumstances clicking on a record in the Search Results screen would lead to a blank page * Listing Documents would not display next & previous page buttons in some circumstances * E-mail processing web service bug fixes * Incident summary screen incorrectly displayed approver message * Bulk Update did not function correctly for Documents * SLA Met flag not set correctly when saving Incident in some circumstances * Customer Portal page for creating incidents improved to include company logo * Modifying some People CI attributes not saving correctly. * Calendar popup would not return value on some screens after going back in time * Error occuring when attempting to create a firewall relationship without source & target devices defined Update 20070802 =============== -- Enhancements * Device Model now selectable from pick-list based on existing CI values * Now possible to perform bulk renaming of CIs using CSV import with 'new name' field * Locations can now be linked together (e.g. Building "Contains" Floor) * Added new location types 'Building', 'Floor', 'Room' * New filtering options for Event Calendar for Priority, Type, Status and Open/Closed for Incident & Changes * Releases now shown on Event Calendar based on dev, test and production deployment dates * Rack filtering option added to Relationship Navigator * Now possible to hide Incident and/or Change sections on Dashboard * Added LDAP user import and merge utility * Relocating a Rack to alternate Location will now automatically relocate contained Devices * CSV Import Web Service can now optionally email log & data file after processing * STRICT option can be used when performing CSV Imports to allow only changes with supporting CR * Service Request Kit added including 6 standard forms (customizable) and manager approval workflow. * End User Service Menu added which lists Incident Templates for quick access * Billable flag added to Change and Incident records to indicate whether cost is billable to customer/client * 'Outage Duration' changed to 'Outage Hours' for Incidents * Work hours added to Incident and Change records to specify actual hours spent in addition to task durations. * Outage flag added to Change screen to indicate whether an outage is required. * Total time and total hours added to Incident and Change records which are calculated automatically when record is closed. * Incident and Change Task detail can no longer be modified when the parent record has been closed without reopening first. * Modifying attributes of closed Incident or Change record will automatically reopen the record. * Calculated total time and total cost are displayed for closed Incidents and Changes * Total cost and hours shown on Relationship screen for closed Changes and Incidents * New 'Billing Report' added to list billable Changes and Incidents with time & cost totals * Incidents and Changes can now be reopened by users with Read+Write any access * Documents can now be linked to via URL as an alternative to uploading into database * Can now quickly search for matching Known Errors or faults when creating new Incidents * Clicking on '...' search button will now list recorded values if no Lookup Value found * New Menu screens added for all CI Types listing available Views as options. * Menu screens added as user Preferences option * Relationship Navigator button added to Relationship Screen for People CI * Change Policy LOOSE (default) or STRICT mode added to options under System Settings.In STRICT mode, a CR is mandatory for all CI Create, Modify, Clone, Link and Unlink options, whereas in LOOSE mode it remains optional. * Extended schema screens can now be configured to display certain fields based on record Type. * Now possible to compare CI record versions to show attribute changes via the Detail Report and 'Version Report' button under 'Version History' * Firewall rules can now be imported via CSV * Improved descriptions in Audit Log to include CR reference when supplied * Scripts available for auto-population of easyCMDB via Microsoft Windows WMI * Only Administrators now permitted to Delete CI records * New images for Device types of Server, Router & Switch * Matching incidents are now listed automatically based on keyword search of Name/Title when creating new incident -- Bug fixes * Search view would ignore closed flag when listing Changes and Incidents in some circumstances * Vendor fields not displaying correctly when editing incidents in certain conditions * Closed Incident and Change Tasks can no longer be modified without reopening parent record Release 20070620 ================ -- Enhancements * New "Incident Origin" field with Lookup Values 'Call' (default) 'E-mail - manual', 'E-mail - automatic', 'Customer Portal', 'System Event' and 'Other' * Clone function now has Change Request reference and auto linkage * Relationship Navigator now shows Assignment linkages for Incidents and Changes * New dynamic Collection Menu lists Collections by Type. Clicking on option will execute View of same name. * Documents now included in CI pick-list for Changes & Incidents when selecting Affected CI * Linking and unlinking CIs now adds Note to related Change Request * Relationship can now be modified for Incident, Change and People links without having to unlink & relink * Device - Device relationship tab results can now be filtered by 'All', 'Firewall Rules' or 'File Transfers' * Relationships between Applications, Software Products and Datastores can now be extended to include source and target Devices along with Service, Port, Protocol and Address information. A firewall rule can be automatically defined between Devices at the same time. * New 'Access Control' button added to People edit function to allow multi-selection of Company access privilege * Data Import Wizard now accepts Dates of format YYYY-MM-DD HH:MM:SS or YYYY/MM/DD HH:MM:SS on input * New 'Dynamic Create' option in Data Import Wizard enables auto-creation of foreign CIs when importing relationships. * Reminders web service now includes auto-reminder for Change Requests based on Start Date & Time * New 'Reorder' button in Lookup Value Maintenance enables reordering of column values alphabetically * New 'Connections' option for CI Detail report lists inbound and outbound connections for Applications, Devices, Datastores and Software Products based on relationship detail * Font size can now be selected for CI Detail report * CI description now printed beneath title in CI Detail Report * Images in Relationship Navigator & Relationship Diagram can now be customised for each CI sub-type. See Customisation Guide for details. * Collections can now be filtered by type in Relationship tab for all CI types. * Pop-up window removed when Cancelling from CI Edit window * License warning now shown within 90% of CI limit or 10 days of expiry * Data shown when listing Releases within Project improved * New 'Company Access Control' button added to System Settings > Security tab allowing bulk ACL changes between users and companies * New 'Access Control' button added to Edit Company window providing access to above function -- Bug fixes * Lookup Value column would disappear from screen if last value deleted * Resolved Timezone issue on Linux * Tighter Company security controls * Incidents and Changes suppressed from Dependency Chain Report * Record lock now removed correctly when closing Edit window Release 20070511 ================ -- Enhancements * New Relationship Navigator allows browsing of relationship diagram to multiple levels. Items can be edited or viewed from diagram and expanded or collapsed by clicking on the item. Accessible from Relationship Screen via new button. * Source and target interfaces now selectable when linking Device CIs * Primary interface name can now be modified (default 'ETH0') * Interfaces now accessible via 'Interfaces' button on Relationship Screen * Interface connections now shown on Interface Edit window * CI Report updated to include interfaces for Device-Device linkages * New 'Latest only' checkbox on CI Report option for displaying Notes * Relationship diagram shows target interface name * Release linkages automatically copied to CR on creation * Can now link to all CIs attached to a Collection for new Incidents and Changes * Description in Relationship Screen enlarged * Template ID can now be passed to Change or Incident web service * Can now Clone People CIs * User Preferences accessible from People edit window -- Bug fix * Completing a Change will not resolve a linked Incident if other uncompleted Changes exist * Changes linked to Incidents and visa versa now shown in Relationship Diagram Release 20070508 ================ -- Enhancements * Change Request reference now enterable when unlinking * Improved logging of unlink events to Audit Log * Apply Update function now has full rollback capability built-in * Current database ID, User ID and access level can be seen by resting mouse on username in screen header * Improved license counter control and reset function on List Databases screen * Datastore size now selectable instead of hardwired to MB * Improved indexing on Task tables * Multiple edit windows can now be opened from Search Results screen * New reminder web service for sending Incident task and Change task reminders * New script <INSTALL_ROOT>/easyCMDB/scripts/perl/reminders.pl for invoking reminder web service * Improved Audit Log when linking CIs * Change Description added to relationship linking function * Change Owner now CC'd on Incident escalation notification -- Bug fixes * Unlinking certain Device - Device relationships would not have desired result * Multiple versions of Network records displayed on certain page when only latest should be shown * Reinstated "Closed" checkbox on search screen for Incidents and Changes (including Tasks) * Fix to "My Changes" view Release 20070429 ================ -- Enhancements * Due Time added to Incident and Change Tasks * Notes can now be linked to Incident and Change Tasks * Documents can now be linked to Incident and Change Tasks * Redesigned Task edit window * New view for Incident Templates * New web service method 'readmail' can be used to send e-mail to easyCMDB for the automatic creation and update of incident records * New script <INSTALL_ROOT>/scripts/perl/readmail.pl for invoking readmail service from job scheduler * Improved <INSTALL_ROOT>/scripts/perl/backupdb.pl script * Improved <INSTALL_ROOT>/scripts/perl/escalate.pl script * New <INSTALL_ROOT>/logs directory to contains automated job log files * New <INSTALL_ROOT>/config/soap.config file containing web service credentials to be used by automated jobs * Can now create incidents of type 'Template' to facilitate quick entry of Service Requests * Incident & Change Task views can now be configured to show/hide Closed Tasks * Apply Update enhanced so individual patches can be provided without incorporating into Update * Closed Changes and Incidents now clearly indicated with (CLOSED) next to status value * New customisable "Customer Portal" page for quick and easy creation of Incidents -- Bug fixes * Formatting problem with special characters in note text * Slashes used to escape quotes increased with subsequent saves * Fixed quote issue with Incident records * Tasks now closed correctly when parent Incident/Change closed * Notifications correctly suppressed for Change Templates Release 20070417 ================ -- Enhancements * Incoming POP3 settings can now be entered in System Settings. This will be used in an upcoming release to accept SMTP mail commands that can automate incident creation, note entry, document creation and other functions. * New 'Tasks' menu option enables search and display of Incident or Change tasks. All usual CI operations can now be performed on Tasks, including separate Views, Bulk Update, CSV Export and PDF Reporting. * Task View can be customised per-user via My Details > Preferences along with other View types. * Task Views created including "My incomplete tasks", "My overdue tasks", "All overdue tasks" and "All incomplete tasks" * Sort column, sort direction and max results can now be modified and saved for all CI Views via the "Options" button from the Search Screen. This has replaced the "Delete" button which can now be found under Options. * CAB (Change Advisory Board) members now specified via new Collection type. This replaces "Change Approver" checkbox under People CI record. New 'default' CAB Collection contains existing Change Approvers and will be used for all RFCs. In addition, it is now possible to create additional CAB groups and link them directly to the associated CIs. Approvers for RFCs will be made up of 'default' CAB group plus any additional CAB Collections linked with affected CIs. Change Approval method 'ONE' now required that a minimum of one person from each CAB group must approve an RFC for it to be actioned. * New Collection type 'Notification Group'. This will be used to notify its members of any Incident, RFCs or status change to CIs that are member of same group. Setup possible in this update, notifications included in following update. * Minor style-sheet changes. New images for Task options. -- Bug fixes * Owner not set when inheriting from Change Template * Bug when importing Device interfaces that had no address included * Long MAC addresses were being truncated Release 20070405 ================ -- Enhancements * "New Change" button added to Changes tab in Project Relationship screen * "New Incident" button added to Incident tab in Service Relationship screen * Creating Incident or Change from the Dashboard will now pass through currently viewed Service/Project * Apply Update will now warn if release note file cannot be located -- Bug fixes * Creating a new Incident will now default to the correct Service when CI passed in * Creating a new Change will now default to the correct Project when CI passed in Release 20070331 ================ -- Enhancements * User Preferences can now control the menu options including triggering views, search page or hiding the option. Default behaviour is to trigger the 'default' view for each CI when selecting menu option. * Any relationship may now be imported via CSV file using special "<ci_type>!<relationship>" field headers. * New Booking Report by CI under Reports menu * Improved listing of incidents in CI relationship screen -- Bug fixes * Incident linkages to CIs were not saving with relationship description in some circumstances Release 20070327 ================ -- Enhancements * New FAQ facility enables entry of Frequently Asked Question knowledge-base * Adding and Deleting notes now recorded in Audit Log * Networks now fully integrated with Incidents * Task description added to Change & Incident notification emails * Vendor information for Service can now be hidden from view when creating Incidents * Company name now included in incident notification * Email address of initiator now included in incident notification * Ability to enter custom timezone identifier in System Settings -- Bug fixes * Change & Incident tabs in People relationship screen now show records where assigned or initiator set only * Correction to timezone on Windows under System Settings Release 20070315 ================ -- Enhancements * Apply Update now writes event to Audit Log * LDAP authentication on Windows platform (see Install Guide for additional instruction) * Escalate web service for overdue incidents (see Integration Guide) * Perl script (scripts/perl/escalate.pl) to automate overdue incident escalation * Perl script (scripts/perl/backupdb.pl) for automating database backups * New Project Booking Report for showing CI bookings by Project (1st draft) * Addition of Note entry now written to Audit Log -- Bug fixes * Unexpected NULL values in columns prevent successful restore in some scenarios * Could not modify Project properties * Priority bug with sync_incident web service Release 20070215 =============== -- Enhancements * Audit Tool no longer opens in new window * View Release Notes no longer opens in new window * Renamed user id and password fields on People CI window to avoid unwanted browser auto-completion * Used CI count vs. license count now shown in View Release Notes * easyCMDB Edition (Enterprise vs. Small Business) now shown in View Release Notes * Improved display of info in Quick-pick from Incident and Changes window * Email Administrator link now excludes internal easyCMDB Admin user * Description can now be entered at time of linking CIs together (not all CI combinations apply) * People can now be linked to multiple CIs from Relationship screen to set Owner (Administrator use only) * End User prevented from changing Reported By and Company when creating Incident * Vendor information hidden on Incident screen for End Users * End User prevented from changing Requested By when creating RFC * Ability to record Firewall Rules as Device-Device relationships (Reports to follow) * Ability to record File Transfers as Device-Device relationships (Reports to follow) * Ability to record Booking (Shared/Exclusive) relationships from Collections to other CIs (Reports to follow) * CR may specify separate outage period * User may default to either standard or extended schema on login * Projects may now record start date, due date and end date * New lookup values for firewall protocol and service settings * Users restricted from seeing People and Incidents outside of own company when switching disabled * New "Shared Infrastructure" company can define CIs which are viewable across all companies * CI Create screen may now be replaced by extended schema screen * Homepage may now be extended schema view * Networks are now integrated with Changes and multi-version on save -- Bug fixes * Releases not linked to Project correctly when saving * Problem when linking Network to Device interface * Error when querying extended schema in multi-company mode Release 20070131 ================ -- Enhancements * Multi-company enhancement to provide segmentation of CI data. Please refer to 'Multi-company Release Notes' for details. * New Search function allows keyword search across all CIs including name, description, notes and Document contents * CI Owner is now notified by e-mail when a CI record is modified. * The relationship description for all links is now shown as a tooltip when hovering over the description link in the relationship screen. * The Apply Update error handling has been improved and 'Force Update' option added to re-apply an update in the unlikely event of issues. * Document relationship screen now shows Incident and Change tabs * Release tab for Projects changed to Collections so that all Collection memberships are shown in Relationship screen * Document upload limit increased from 5Mb to 10Mb * Login screen now accepts 'dbid' parameter to provide default 'Company ID' value -- Bug fixes * Saving new version of Document when CR entered resulted in error * Downloading previous versions of Documents always chose current version Release 20070118 ================ -- Bug fixes * Lookup Values for Hint Question were missing * Backup function broke between schema updates * Euro symbol not displaying on-screen properly Release 20070116 ================ -- Enhancements * Multiple lines can now be specified for Location street address * Backup function now writes to backups directory * Restore function now lists files within backups directory only * Default backup file name now excludes '-' and ':' characters * Description included in assignee incident notification -- Bug fixes * Notification was not sent when assignee changed on approved CR * Elapsed hours now calculated correctly when creating incident via web service Release 20070101 ================ -- Enhancements * IP address column now lists all addresses for a Device in Search Results screen (see Config Guide) * Summary Report now includes all IP addresses for Devices (see Config Guide) * Quick-find now available for Assigned Person in Incident and Change windows including Tasks (see Change & Incident Guides) * Now possible to automatically import CSV data via the new 'importcsv' Web Service (see Integration Guide) * Days of week in which Changes may be implemented may now be recorded in System Settings (see Change Guide) * Service Desk days per week and operational hours may now be recorded in System Settings (see Incident Guide) * Time taken to resolve incident now takes Non-working days and Service Desk hours into account (see Incident Guide) * Multiple relationships now shown in CSV output of Relationship Report (see Config Guide) * New 'backupdb' web service for taking automated database backup (see Integration Guide) -- Bug fixes * Currency symbol was not displayed correctly when changed in System Settings * Device Interface window would not close after save * Default type and status for Device Interfaces not shown in Data Import Wizard * Import of Device Interfaces would duplicate primary interface if present Release 20061205 ================ -- Enhancements * Notes can now be applied using Bulk Update * Notes for all selected CIs can now be viewed from Search Results screen * Notes can now be imported via CSV using reserved field title 'note' * New Change CI Report lists CIs by date range in HTML or PDF format * New Incident CI Report lists CIs by date range in HTML or PDF format * New add_task() web service for creating Incident and Change tasks * Addition of new indexes to improve performance * Addition of Non-working Day function to Settings * Non-working days shown on Event Calendar -- Bug fixes * Error occured when linking Network to Device * Problem importing People with quotes in surnames * Bug when using home page with Collections * Hyphen issue when importing CSV data Release 20061130 ================ -- Enhancements * Added LDAP authentication. Users may now login to easyCMDB via authentication to external directory. Applies to Linux only (Windows coming soon) LDAP parameters are defined in System Settings. * Added SSO authentication. Users may be transparently authenticated to easyCMDB via custom HTTP header. * Added authentication method to switch between LDAP, SSO and easyCMDB (default). * Collection relationships to CIs are now fully bi-directional and may include custom relationship description * Notes may now be added via add_note() web service method for all CI types * Default database sizings modified to improve performance. InnoDB engine now used for all storage. * New Relationship Report can produce custom relationship reports in HTML, PDF or CSV format for any CI combination. -- Bug fixes * Minor bug fixes relating to linking Collections to CIs * Bulk update now handles dates correctly * Task IDs were not being uniquely generated for CRs created from Template * Due Date was not being inherited correctly for Change Tasks generated from Template Release 20061116 ================ -- Enhancements * Quick-pick of Reported By and Owner for new Incidents to reduce mouse-clicks * Quick-pick of Requested By and Owner for new Changes to reduce mouse-clicks * Default title for Summary report now generated -- Bug fixes * Search result screen now remembers View selection correctly * Cancel button now functions correctly for Summary report * Javascript corrections for Firefox compatibility * Bulk Update was not recognising CI type under some circumstances Release 20061114 ================ -- Enhancements * New counters web service for Changes and Incidents to return Dashboard stats. * Incident description and assignment now mandatory when creating incident * Increased sizes of Incident and Change description fields on-screen * Added Create buttons for Incident and Changes to Dashboard * Incident web service now inherits settings from Service on creation * Change web service now inherits settings and relationships from Change Template * Change web service now sends notifications for new RFC's and Approved CRs * Licensing information now included in View Release Notes Release 20061110 ================ -- Enhancements * Assignment notification added to sync_incident web service for new incidents Release 20061109 ================ -- Bug fixes * Test Email function under settings did not include BCC address * Online backup and restore functions had issue with MySQL socket file location Release 20061103 ================ -- Enhancements * BCC Address can now be specified to receive copies of all outgoing notifications * 'escalate' web service added to incident_services to provide automatic incident escalation * Separate version attribute for Applications and Software Products added (optional) * Root directory and port numbers added to relationship screen for Applications and Software Products -- Bug fixes * Link & Unlink web services renamed to 'linkci' and 'unlinkci' to avoid function name clash * codelock (3rd party product) replaced with phpShield to overcome intermittent bug * Multi-line notes now appear correctly * Error when editing Collection > People relationship Release 20061101 ================ -- Enhancements * Configurable 'homepage' now lets you choose a CI Type and View to trigger when logging in. See Preferences under My Details. * Documents now included on Collection relationship diagram report * New Change button added to Incident Change tab to facilitate the creation of CRs to resolve Incidents * Relationships can now be edited and given description text (Reporting to follow) * CI Owners now notified of new RFCs and Incidents * Database Admin menu now includes online restore * CRs can now span days * Root Directory attribute added to Applications and Software Product CIs * Application and Software Product screen improvements * Original full path of Documents now captured * Device interfaces can now be imported from CSV using Data Import Wizard (name & device_id required) * Read-only users can now change their own details including password * Auto window-close following successful save of CI records * Opportunity to create note when saving multi-version CIs * Refresh button added to end-user Dashboard * Networks tab added to Device Relationship window to show all associated network interfaces * Split web services into separate proxy urls to improve performance * Added VLAN field to Networks table * Collections may now contain Networks * Improved web service audit logging * New Device interfaces service * Incident web service can now generate incident no by specifying 'generate' as incident_no * Change web service can now generate change request no by specifying 'generate'as change_request_no -- Bug fixes * CI Report was failing when open CRs were selected for some CI types * Various fixes to Change & Incident management including notification * Fixes to access level control * CIs now linked correctly to CRs when saving Release 20060930 ============ -- Bug fixes: * Event Calendar correction * Document Import utility did not set file size correctly during replace which lead to corruption. Release 20060910 ============ -- New Features: * New Project-based CAB capability by linking People to Projects as Change Approvers. If CR linked to Project with own Change Approvers this will override system CAB members. * New system setting 'Change Approval Method' set to ONE means only 1 CAB member needed to approve CR. Set to ALL means all CAB members must individually approve a CR. (Default ONE) * New system setting 'Change Leadtime' specifies number of days lead time that must be given for standard CRs * Can now quickly attach 1 document to Incident or Change during creation * Dashboard now includes list of CRs that await approval by logged-in user * Can now quickly link a new Incident or Change to one CI from create window based on Collection search * Incident target response and resolution dates can be picked from calendar * Incident resolution now shown in relationship window for resolved incidents * Calendar popup now includes time and current day shown more visible * Can now choose from picklist for Vendor & Maintainer in Device window * New Clone function can be used create a new CI record of same type based on attributes and relationships of another * Audit tool now limits results to 500 records * Service Desk number now enterable in Settings and embedded in notification e-mail for Incidents * Change approval checklist is now customizable via lookup value maintenance (Change Checklist) * People and Documents now included on Relationship Diagram (optional) * Various improvements to notification email content * New Lookup Value Integrity Checker finds and fixes unreferenced Lookup data values. Useable by Administrator from Tools & Utils menu. -- Bug fixes: * Notification should not be sent to CR owner if they are also requestor * Notification should not be sent to task assignee if they are creator or status is not New * Assigned person of CR could not change CR status * Owner of CR or Incident was not notified of completed Task * Correction to online backup option under Linux * Edit Relationships after creating Rack was not working Release 20060818 ============ -- New features: * CIs linked to Changes can now have relationship description determined by 'Change Relationship' lookup value. Preset values are: - Apply patch - Audit - Fault Resolution - Firewall change - Impacts (meaning CI not changed but impacted by change) - Configuration change - Decommission - Maintenance - New install - New instance - Optimisation - Restart - Upgrade * Owner of each CI now included in data shown in Relationship screen for Change tabs * Collections can now be included in search query when linking CIs * Schema extension now available for all CI types. A custom table may be defined for one or more CI types and used to hold additional attributes not available in standard schema. See the latest Attribute Reference Guide for details. * Collections may now include Application and Software instances as members. This is very useful for capturing resource usage in an environment where infrastructure is shared & partitioned. * Lookup Value Maintenance, Detail Report and Data Import Wizard modified to cater for extended schema. * Added Port attribute to Data Stores, Software Products and Application CI records Release 20060808 ============ -- New features: * Collection membership can now be included in search criteria and saved with View * New Collection Settings function allows tabs to be selectively hidden from view for each Collection type * Data Stores can now be linked to multiple Devices Release 20060721 ============ -- New features: * Can now specify expiry date & time for announcement messages * Can now export and import values via CSV in Lookup Value Maintenance * New properties for Release Collection including Project, Outage Required, CPU Impact, Disk Space, Dev Target Date, Test Target Date, Prod Target Date, Installation duration, Release type, Release status * Detail Report updated to include Release properties * Improved Release pick-list from Change Request window * Releases tab added to Project relationship screen including 'New Release' button * Application and Software Product Instance improvements on screens and reports. Instances now included in detail report in name@host:port notation. * Default Report title now generated for both Summary and Detail * IP addresses now included in Detail report for Device relationship tables (landscape mode only). * Primary IP address now shown in Relationship Diagram for Devices * Port number now included in relationship tables for Application and Software Product Instances * Can now choose whether to have page breaks between records in Detail report. -- Bug fixes: * Was not possible to create two Releases of same name under different Projects * Was not possible to create two Instances of same name on different Devices for Applications & Software Products Release 20060714 ============ -- New features: * Relationships diagrams can now be produced for all CI types * Added additional fields to Collections base including alternate_name, url, user defined fields, category, classification and subtype * Can now import Collections via CSV * Improved System Settings UI * Server diagnostic page to assist with remote support * Improved release update admin function * Added refresh date to Applications CI and included on Event Calendar -- Bug fixes: * Corrections when used with Mozilla/Firefox * Read/Write by Owner correction when accessing People CIs * View was getting corrupted when saved multiple times Release 20060629 ============ -- New features * Relationship diagram report. Can now output CI relationships in diagram form. -- Bug fixes * Lookup value windows not showing on some screens for Firefox users Release 20060621 ============ -- New features * Collections can now be linked together. This enables services to be linked, as well as releases to projects etc * Same tab will be chosen when navigating between relationship screen for different CIs * Default CI report now shows phone number and email address for people relationships * CI report updated to show Collection relationships * CI report options now has toggle option for checkboxes * Can now choose whether to include closed incidents or changes on CI report Release 20060618 ============ -- Bug fixes * Rack name should allow 50 character length * CI report corrections for Release & Location * Database Counters for Documents showed MIME type instead of document type Release 20060527 ============ -- New features * New 'End User' access level provides limited access for creating and modifying own CRs and Incident records * New 'Accepted' status for RFCs with associated work-flow step * Owner in CR now represents Change Manager rather than requestor * Can now specify 'me' in search criteria for searching own records * New look for change & incident windows * Can now create Collections of same name and different types * Can now specify default owner for Project and Service collections. These represent the Change Manager and Incident Manager respectively. * New views to facilitate change & incident management * Improved e-mail notifications for Change Management * Document names can now be up to 250 characters long * Change Calendar now accessible from Change search window * Search Results screen now shows which view was selected * Can now filter dashboard stats by Project and/or Service * Updated product manuals to reflect this release * E-mail all option now available from Relationship window * New ITSM role added to People CI with associated lookup values -- Bug fixes * Couldn't resize window when editing CRs from the Calendar * Default Project and Service records now loaded correctly when created CRs & Incidents * Event Calendar now only shows Approved CRs once on calendar for date scheduled Release 20060519 ============ -- New features: * Database counters now shows CI totals grouped by type * Improved web services for change request and incident synchronisation * Tasks now directly editable from Dashboard * Added lookup buttons to picklist and link search windows -- Bug fixes: * Corrected display of Owner in view incident * User defined field button not showing on people form in read-only mode * Correct incident & change CSV import bug Release 20060428 ============ -- New featues: * New "Document Import" tool enables multiple documents to be imported at once of unlimited size with auto linking to CI. * Incident statistics report now includes total cost and lists most expensive incidents with configurable top limit * Incident statistics report now shows resolved % by support group * Change statistics report now includes total cost and lists most expensive changes with configurable top limit * Task detail now visible to read-only users * Backup Database option moved to external DB administration menu * Apply Update option moved to external DB administration menu * Show Version History renamed to View Release Notes * Incidents and Changes in search results now priority ordered by default -- Bug fixes: * S/W license count value showing incorrectly in PDF report & CSV export * Rack name not being passed to Device link screen Release 20060414 ============ -- New features: * Dependency Chain Report enables output of all relationships for selected CI to a configurable number of levels. Applies to Networks, Devices, S/W Products, Applications and Data Stores. * Relationship screen UI improvements. Release 20060331 ============ -- New features: * Results in relationship screen now paged 50 at a time * Relationship screen now includes Bulk Update function * Incident and change task costs can now be entered or automatically calculated based on assigned person hourly charge-out rate. * Support for defining multi-instance software configurations on single device. Both Application and Software Product CIs can now be extended to define instance records associated with Device interfaces. For example each virtual server of an Apache installation could be defined with associated port assignments and IP address bindings. To use this feature the Software Product or Application CI Multi-instance flag must be enabled. New instances can then be created from the Relationship screen within the Devices tab for those Devices the software is installed on. * CI Report updated to show costs for change and incident records -- Bug fixes: * Incorrect screen shown after deleting rack * Could delete Location despite racks defined Release 20060317 ============ -- New features: * Software Product and Application license count automatically tracked for license type of 'Named users' according to People relationships where description is 'User' * Asset Register Report changed to landscape format and includes additional date information * Now possible to link Devices to Location from Location relationship screen * Now possible to link People to Location from Location relationship screen * Release notes now read from text file rather than database * Data Import Wizard now allows names longer than 50 characters but truncates with warning * Pager no. can now be stored for People CI. This will be used for future notification * Charge-out rate now stored against People CI. This will be used to determine Change & Incident costs * 4 User defined fields now editable for Locations, Devices, Software Products, Applications, Data Stores, People, Documents, Incidents and Changes * URL can now be stored with Change & Incident records to reference external system if required * Announcements added to Tools & Utils menu * Keywords 'today' or 'now' can be used for searching date fields * Quick search of Model and Domain values now available in Device screen -- Bug fixes: * Undefined/unset business unit assets now appear correctly in Asset Register report * Date now shows correctly in Audit Tool * Name excluded from attribute aliasing list in Data Import Wizard * Unknown link in read-only mode now handled correctly * URLs without leading protocol now handled correctly Release 20060228 ============ -- New features: * Announcements - a scrolling banner at the top of the screen that advises easyCMDB users of important events such as service outages * Dashboard - A real-time summary of open Incident and Change statistics showing personal task assignments & counters by priority with quick-links to data. * Active Log - A real-time view of incident and problem knowledge base with search filter capability to find known errors or problems relating to new incidents. * PDF reports extended to include landscape output plus summary report to output search results for any CI type with attributes of your choice. * Asset Register PDF report lists assets by business unit showing value totals. * Change Templates can now be defined for frequently occuring changes, and include capability to define pre-approved changes and automates linking to CIs * Bulk Update function available from search results screen to apply attribute update to multiple records. Very useful during initial database setup. * Incidents and Changes can now be created from the Relationship screen for the CI they relate to. This will automatically link the Incident/Change to the CI when saved. * Additional statistics added to Incident & Change reports, including most frequently faulty/changing CIs * Bi-directional relationship definitions can now be extended by the Administrator using the Relationship Editor function in the Tools/Utils menu. * An 'E-mail All' function added to enable bulk mail-out from search results screen for People CIs * Search results are now paged to cater for large datasets * Now possible to record notes against People